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Thread: Louisville Pizza Hut

  1. #1
    Regular Member WhistlingJack's Avatar
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    Louisville Pizza Hut

    I will preface this account by saying I have worked many food service jobs in my life. I have been talked to like dog (deleted) by people more than once. So I try to make every effort I can to be polite and civil when dealing with food service workers when they make a mistake.


    Monday Night 10/1 I made a delivery order from Pizza Hut at 9160 Taylorsville Road. Now I should have known better from the start, every time I order from this particular Hut (at a friend's house) they screw something up. A few months go by, I give them another chance, and they screw up again.

    This time they told me it would take an hour for me to receive my Pizza. Being Monday Night with football season I figured that was fine. 1 Hour 20 Minutes later my Pizza arrives stone-cold. So naturally I call the store to complain about my Pizza.

    The manager proceeds to tell me 'There's nothing I can do.'
    Obviously that did not go over well with me and I asked him to fix the problem.
    "Well I can give you an instore credit."

    I explained that given their track record I did not wish to patronize them again.

    "Well what do you want then?"

    I explained I would like the Pizza I ordered. He then explains how he can't get a new one out to me for an hour and a half. So I tell him I would like a refund. He answers that he will send a driver out to collect the pizza and will refund my card. When I ask him to ensure the driver has a recipt for the credit to my debit card the manager tells me he cannot do that.

    Now, I've worked a lot of places and every place I've worked that had a merchant services terminal was capable of giving a printout for a credit. He insists he cannot do that and that I will have to take his word for it.

    So I take my cold Pizza and get in my car, my XD is with me as it always is. I drive the Pizza to the store and ask for the Manager. He offers to give me a cash refund.

    "Great, progress" I'm thinking.

    He turns, then stops, turns back to me, points at me and says "Sir, tell me why you have a firearm in here."

    I answered "It goes everywhere I do."

    He then states. "Well, you can't have that in here. The sign outside says so."

    I answered "There's no sign out there."

    Him: "Yes there is."

    Me: "No, there isn't" I proceed to walk outside, double-check, and verify there is in fact no sign. So I walk back in and say...

    "No, there is no sign out there."

    He answers

    "Well regardless you can't have a concealed weapon in here."

    I responded

    "Well, its not concealed, but if you would prefer I can wait in the parking lot for my refund."

    He then sneers

    "No, you have to leave the premises now."

    I retorted

    "My little friend and I will be happy to leave, once you give me my refund."

    So huffing and puffing he gives me my money and says...

    "Don't ever come back."

    I tried calling Pizza Hut who surprise, surprise, has no complaint line, and I was instead directed to the company webpage to submit an email. I submitted my complaint, asked for a call-back, and am still waiting.

    This manager had an attitude from the beginning, and then chose to make an issue out of my firearm, and tried to use it as an excuse to throw me out of the store without giving me my refund.

    If whoever gets their complaints is smart and looks at their records they will see the sheer volume of Pizza I eat every year suggests they should try to make amends. But until they do, the bad service, rude treatment, and attempt by the manager to push his attitude on me using my firearm as an excuse ensures I will not be patronizing them again. I may not like Papa John's as well, but they have never been rude, or derisive with me.
    Last edited by WhistlingJack; 10-03-2012 at 06:59 PM.
    "Firearms stand next in importance to the Constitution itself. They are the American people's liberty teeth and keystone under independence ... From the hour the Pilgrims landed, to the present day, events, occurrences, and tendencies prove that to insure peace, security and happiness, the rifle and pistol are equally indispensable . . . the very atmosphere of firearms everywhere restrains evil interference - they deserve a place of honor with all that is good"
    -George Washington

  2. #2
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    You're lucky you weren't arrested for trespassing. He told you to leave or put your gun out in the car.

    I don't like Pizza Hut anyways. Frozen pizza works fine for me or Papa John's if I can get someone to buy.

  3. #3
    Regular Member WhistlingJack's Avatar
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    Quote Originally Posted by flb_78 View Post
    You're lucky you weren't arrested for trespassing. He told you to leave or put your gun out in the car.

    I don't like Pizza Hut anyways. Frozen pizza works fine for me or Papa John's if I can get someone to buy.
    Re-read the account.

    He never told me to put it in my car.

    He told me to leave and I offered to wait in the parking lot (which I did fail to mention is a plaza parking lot for multiple businesses which he does not have exclusive rights to.) And then he told me to leave, without receiving my refund.
    "Firearms stand next in importance to the Constitution itself. They are the American people's liberty teeth and keystone under independence ... From the hour the Pilgrims landed, to the present day, events, occurrences, and tendencies prove that to insure peace, security and happiness, the rifle and pistol are equally indispensable . . . the very atmosphere of firearms everywhere restrains evil interference - they deserve a place of honor with all that is good"
    -George Washington

  4. #4
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    "Well, you can't have that in here"

    I was assuming that he wanted it out of the building and the only secure place would have been a vehicle.

    Either way, he still said, "No, you have to leave the premises now."

  5. #5
    Regular Member WhistlingJack's Avatar
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    Quote Originally Posted by flb_78 View Post
    "Well, you can't have that in here"

    I was assuming that he wanted it out of the building and the only secure place would have been a vehicle.

    Either way, he still said, "No, you have to leave the premises now."
    And I did, with my refund.
    "Firearms stand next in importance to the Constitution itself. They are the American people's liberty teeth and keystone under independence ... From the hour the Pilgrims landed, to the present day, events, occurrences, and tendencies prove that to insure peace, security and happiness, the rifle and pistol are equally indispensable . . . the very atmosphere of firearms everywhere restrains evil interference - they deserve a place of honor with all that is good"
    -George Washington

  6. #6
    Regular Member KYKevin's Avatar
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    Pizza Hut's Customer Feedback 1-800-948-8488
    Kentucky Open Carry Group
    http://opencarry.niceboards.org/

    We all speak of liberty and freedom like we are the only ones that know the truth and the right path. But if we expect everyone to accept and follow our path and to accept our truth and want to force it upon them then that is no longer liberty or freedom. It is slavery. I believe in liberty for all. Regardless of their political views, religion, race, sex, etc.

  7. #7
    Regular Member WhistlingJack's Avatar
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    Quote Originally Posted by KYKevin View Post
    Pizza Hut's Customer Feedback 1-800-948-8488
    Yeah, I appreciate it but I already tried that number. I was directed to use the feedback option on their website.
    "Firearms stand next in importance to the Constitution itself. They are the American people's liberty teeth and keystone under independence ... From the hour the Pilgrims landed, to the present day, events, occurrences, and tendencies prove that to insure peace, security and happiness, the rifle and pistol are equally indispensable . . . the very atmosphere of firearms everywhere restrains evil interference - they deserve a place of honor with all that is good"
    -George Washington

  8. #8
    Regular Member MKEgal's Avatar
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    "Well regardless you can't have a concealed weapon in here."
    To which you reply "no problem; now give me my refund".
    Let him figure out that something he can see is not concealed.
    This seems to be a common problem.
    Idiot. (Him, not you.)
    Quote Originally Posted by MLK, Jr
    The ultimate measure of a man is not where he stands in moments of comfort & convenience, but where he stands at times of challenge & controversy.
    Quote Originally Posted by MSG Laigaie
    Citizenship is a verb.
    Quote Originally Posted by Proverbs 27:12
    A prudent person foresees the danger ahead and takes precautions.
    The simpleton goes blindly on and suffers the consequences.
    Quote Originally Posted by Proverbs 31:17
    She dresses herself with strength and makes her arms strong.

  9. #9
    Regular Member ZXguy's Avatar
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    I hope you consider forwarding this thread to the store and the corporate office.
    [FONT=Verdana]”Gun control is like trying to reduce drunk driving by making it
    tougher for sober people to own cars.”
    [ ~Unknown

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