First things first, call your county sheriff and make sure they don't have it. I know it's supposed to get sent directly to you, but if they finished it before Nov 1, it likely was sent to your county sheriff.
Then if they don't have it, I'd call OSBI... (405) 848-6724 ...and ask to speak to someone in the Handgun Licensing division. Tell them about your wife getting hers, but yours is a no show. See what they tell you.