davidmcbeth
Banned
With every step I take, baby!
That's just the thing. I have survived as an alpha geek who can also speak fluent "layman".
I have customers that keep calling me JUST because I don't smell bad, because I can groom myself, and because I don't get mad and yell at their equipment.
Seriously. I had a customer (smaller, older lady) that had previously asked a tech (bigger guy) to leave her office because he was frightening her by yelling at and slapping the computer he was working on.
When I had employees, that was the hardest thing to find...customer service skills. I could teach the tech stuff. I couldn't teach good customer service.
I'm a one-man operation at this point, and I am seriously getting burnt-out on IT. Or maybe it's just self-employment that's bugging me. I don't have a sales force to do my cold-calling for me. I wouldn't mind getting an actual, regular paycheck again.
It may be a sales position, but dang it, "I'm here to sell you guns!" is a sales pitch I would love to deliver without risk of arrest!
Is slapping a computer a standard procedure in its repair? I knew I was doing it right.
Send them a resume ... couldn't hurt...