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Thread: Canceled My Sam's Club Membership

  1. #1
    Regular Member decklin's Avatar
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    Canceled My Sam's Club Membership

    So today I had yet another encounter with the management at the Auburn Sam's Club.
    You can read about my previous encounter here:
    http://forum.opencarry.org/forums/sh...lice-Encounter

    So I head in today and the greeter tells me, "Sir, just to let you know we don't allow firearms in here."
    I tell him he needs to get the store manager.
    A woman walks up and tells me she is the MOD.
    I explained how I had canceled my membership at Costco and was assured that my Rights would be respected at Sam's Club. I told her about the incident in April and how Danny, the Store Manager, said I was fine.
    She told me she would try to call Danny and find out what to do. After about 5 minutes she told me she couldn't reach Danny so she called a manager at another store. Apparently his name is Terry.
    Woman, "Terry said that you have to carry concealed and you must have a permit. That's the law."
    Me, "No. This is an open carry state and no permit is required. You only need a permit to conceal."
    Now she's eyeing my firearm, "You mean you don't have a permit for that?" She sounds concerned.
    Me, "Listen to what I'm saying. You don't need a permit to open carry. I never said I don't have a permit."

    At this point she tells me I'm fine today but she'll just have to see what Danny says when he calls back.
    I head inside and collect the items I need, pay, and head for the door. On the way past the service desk I ask her if Danny had called back and she tells me no.
    Just as I'm about to leave the parking lot the receipt checker comes out to my truck to let me know that Danny just called.
    So I head back in.

    The woman tells me that Danny says no firearms are allowed in the store at all.
    I immediately told her to cancel my membership and I returned everything I bought today. I made sure to get back my dues for the year as well. I told her I expect to get all my dues from the last 4 years back too.
    She said I needed to talk to Danny about that. I told her I wanted to cancel my credit card as well. She said I'd have to call mastercard for that.

    At this point I went to Fred Meyer and got my groceries.
    Upon arriving at home I called Sam's Club corporate and spoke with a woman named Laquelle.
    I explained what happened and said I expect to get all my membership dues back and all my money spent at Sam's Club and it's gas station since April 18th. (the date of the previous encounter.)
    She was very polite and sympathetic. She verified that the company policy had actually been updated in July and specifically says stores will NOT prohibit the open or concealed carry of legally carried handguns.

    Laquelle was very polite and sympathetic. She took detailed notes and asked several questions. She said she would be calling the club directly to find out Danny's last name and phone number. She also said she would find out which store Terry works for. She collected my contact info and let me know that once she got the necessary info she would file the report with corporate so we could get the situation resolved. She said managers are not allowed to ignore policy and cannot interpret the law. She also said this sounds like the manager may have a personal vendetta against firearms.

    So that's everything so far. I will post updates as I get them.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

  2. #2
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    So Sam's policy is neutral on firearms if I read that correct, they enforce state law.

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    Running into an ignorant manager /=/ canceling a membership, IMO.

    Get it straightened out with corporate and then go right back in and shove corp policy in their face (nicely of course).

    Sams Club >>>> antigun Costco.

  4. #4
    Regular Member decklin's Avatar
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    Quote Originally Posted by Seriona View Post
    So Sam's policy is neutral on firearms if I read that correct, they enforce state law.
    Correct.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

  5. #5
    Regular Member decklin's Avatar
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    Quote Originally Posted by FTG-05 View Post
    Running into an ignorant manager /=/ canceling a membership, IMO.

    Get it straightened out with corporate and then go right back in and shove corp policy in their face (nicely of course).

    Sams Club >>>> antigun Costco.
    That's the plan. Since I am currently injured perhaps I'll have Danny push my cart for me.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

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    Quote Originally Posted by decklin View Post
    Correct.
    Okay, where I live, the closes store like that is Cosco and never go in.

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    Regular Member XD40sc's Avatar
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    Quote Originally Posted by FTG-05 View Post
    Running into an ignorant manager /=/ canceling a membership, IMO.

    Get it straightened out with corporate and then go right back in and shove corp policy in their face (nicely of course).

    Sams Club >>>> antigun Costco.
    Absolutely, you go over his/her head and raise hell.

    Sam's follows state laws here, and if I run into a mental midget that happens to work there, I won't cancel for the simple reason I save many hundreds of dollars buying my stuff there, dollars I can spend on guns and ammo. But I will be sure and get the mental midgets name and address the issue with their boss(s).

    I have had service issues with some employee's at Sam's, and handled by going over their head. If an employee goes out of their way to help me with something, I also let management know about that also.
    Last edited by XD40sc; 09-03-2014 at 06:17 PM.

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    Regular Member rightwinglibertarian's Avatar
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    Just a quick one. Why cancel membership before the complaint to corporate has been resolved? Seems to be the manager falsely claimed a policy that was not so and therefore needs to be educated on company policy and retrained. He may well have been ignorant of policy and after a chat with higher authorities could well decide to behave or risk losing his job
    "Which part of shall not be infringed is so difficult to understand"?

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  9. #9
    Regular Member decklin's Avatar
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    Quote Originally Posted by rightwinglibertarian View Post
    Just a quick one. Why cancel membership before the complaint to corporate has been resolved? Seems to be the manager falsely claimed a policy that was not so and therefore needs to be educated on company policy and retrained. He may well have been ignorant of policy and after a chat with higher authorities could well decide to behave or risk losing his job
    That is why I canceled my membership. I felt that by canceling I would show this is a serious matter. They told me on the phone that when it gets resolved they hope I will reinstate my membership.
    I felt words combined with action would be in my best interest.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

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    Campaign Veteran MSG Laigaie's Avatar
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    Quote Originally Posted by FTG-05 View Post
    Get it straightened out with corporate and then go right back in and shove corp policy in their face (nicely of course).
    .
    I would do this

    Quote Originally Posted by decklin View Post
    That's the plan. Since I am currently injured perhaps I'll have Danny push my cart for me.
    I knew I liked your attitude

    Quote Originally Posted by decklin View Post
    That is why I canceled my membership. I felt that by canceling I would show this is a serious matter. They told me on the phone that when it gets resolved they hope I will reinstate my membership.
    I felt words combined with action would be in my best interest.
    Truth!
    "Firearms stand next in importance to the Constitution itself. They are the people's liberty teeth (and) keystone... the rifle and the pistol are equally indispensable... more than 99% of them by their silence indicate that they are in safe and sane hands. The very atmosphere of firearms everywhere restrains evil interference .When firearms go, all goes, we need them every hour." -- George Washington

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    and all my money spent at Sam's Club and it's gas station since April 18th.


    Unreasonable.

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    Get it straightened out with corporate and then go right back in and shove corp policy in their face (nicely of course).


    That's fine, as long as you remember that right there, on the spot, the manager still has the authority to make, break, create, and change the rules, internal corporate policy notwithstanding. If they want you to leave because you're carrying a gun, you'd better. The police and the criminal court will not care about corporate policy or who has the internal corporate authority to do what.

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    Wow... I go in there all the time open carry and no one says anything!

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    Regular Member Maverick9's Avatar
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    Come on guys, let's not act like the immature anti-firearms people, all cranky and vindictive. We are above that.

    It's unreasonable to make demands about getting all your money back. You should be ashamed of having that kind of an attitude. Yes, the person was wrong and you did correctly calling corporate.

    We are the mature and reasonable ones; we do not sink to their level.

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    Regular Member Difdi's Avatar
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    Quote Originally Posted by deanf View Post
    That's fine, as long as you remember that right there, on the spot, the manager still has the authority to make, break, create, and change the rules, internal corporate policy notwithstanding. If they want you to leave because you're carrying a gun, you'd better. The police and the criminal court will not care about corporate policy or who has the internal corporate authority to do what.[/COLOR]
    By that standard a customer could order another customer out of a store and have the police enforce it.

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    By that standard a customer could order another customer out of a store and have the police enforce it.


    You're going to have to explain that a little more.

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    Campaign Veteran gogodawgs's Avatar
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    I shop at the Auburn Sam's OC all the time, no issues.
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  18. #18
    Regular Member decklin's Avatar
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    Quote Originally Posted by deanf View Post
    Unreasonable.[/COLOR]
    I don't believe so. The store manager assured me he would follow corporate policy. The only reason I spent that money was because of that day. It seems to me he's been training his people to not allow firearms since on three separate occasions his employees have told me I can't carry in there. That doesn't include the cops back in April.
    The other occasions are documented somewhere in the south sound oc report.
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    It seems to me he's been training his people to not allow firearms since on three separate occasions his employees have told me I can't carry in there.


    And the story slowly unfolds . . .

    So you've been told previously you can't carry there, yet you continued to? Unethical.

    So if you can't get all your money back, are you going to sue?

  20. #20
    Regular Member decklin's Avatar
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    Quote Originally Posted by deanf View Post
    And the story slowly unfolds . . .

    So you've been told previously you can't carry there, yet you continued to? Unethical.

    So if you can't get all your money back, are you going to sue?[/COLOR]
    Alright, dude. I don't know if you're being intentionally dense or what. Each time this happened I instructed the employee to get the manager. Each time I spoke with one if their many MOD's. The mod then verified the company policy and informed the employee.
    But you're right. Because of a rogue employee I'm being unethical in expecting a company to follow their own policy. Must be nice to be so flexible.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

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    Campaign Veteran MAC702's Avatar
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    There are lots of ways to handle this situation. Just because the OP chose one, doesn't mean he's wrong if it isn't what we would have done.

    I'm seeing that he still plans to resolve this through the corporate chain of command. Good.

    Thanks, Decklin; please keep us informed.

    I'm a very spendy Sam's Club member after taking all my money away from Costco along with a nearly used year's worth of membership dues, too. I'm confident that Sam's Club will make this right with you.
    "It's not important how many people I've killed. What's important is how I get along with the people who are still alive" - Jimmy the Tulip

  22. #22
    Regular Member XD40sc's Avatar
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    Quote Originally Posted by Maverick9 View Post
    Come on guys, let's not act like the immature anti-firearms people, all cranky and vindictive. We are above that.

    It's unreasonable to make demands about getting all your money back. You should be ashamed of having that kind of an attitude. Yes, the person was wrong and you did correctly calling corporate.

    We are the mature and reasonable ones; we do not sink to their level.
    +1

    Well all but at least one.

    Over-reaction, and pulled the trigger (pun intended) on the reaction before even considering any other options, such as contacting corporate. Hope he enjoys paying a lot more for everything from gas to milk in the average grocery store chain. Groceries are at least 20%+ less at a Sam's club than any other grocery store in town, and gas is about 20 cheaper on average.

  23. #23
    Regular Member decklin's Avatar
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    Quote Originally Posted by XD40sc View Post
    +1

    Well all but at least one.

    Over-reaction, and pulled the trigger (pun intended) on the reaction before even considering any other options, such as contacting corporate. Hope he enjoys paying a lot more for everything from gas to milk in the average grocery store chain. Groceries are at least 20%+ less at a Sam's club than any other grocery store in town, and gas is about 20 cheaper on average.
    Well that's your opinion. I would rather not be so wishy-washy when it comes to my Rights but you go right ahead.
    I am also a firm believer in quality customer service and he did not hold true to his word. If he had been straight with me from the start this wouldn't be a problem.
    I would rather spend my money elsewhere.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

  24. #24
    Regular Member John Hardin's Avatar
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    You were too quick to jump to cancelling your membership.

    If you know the manager is in the wrong w/r/t corporate policy, have them call their district manager right then, and then if there's still a dispute, call corporate. Calling another store manager can potentially be just the blind leading the blind. Also, get business cards from whatever management you talk to.

  25. #25
    Regular Member decklin's Avatar
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    Quote Originally Posted by John Hardin View Post
    You were too quick to jump to cancelling your membership.

    If you know the manager is in the wrong w/r/t corporate policy, have them call their district manager right then, and then if there's still a dispute, call corporate. Calling another store manager can potentially be just the blind leading the blind. Also, get business cards from whatever management you talk to.
    I knew what I was doing when I canceled the membership. As I stated in an earlier post I felt words combined with action were in my best interest.
    I did not call another store manager. They did. I found out after it had already happened.
    You're right though, I should have collected business cards. That is something I'll need to remember in case this ever happens at another store.
    I know several people here seem to think I did something wrong. But it's my money, my values, and my beliefs. At the end of the day that's all that matters.
    Yes I could have done it somebody else's way and I would be kicking myself because it's the principal of the thing. In the past when I have gone against my beliefs I have regretted it. I don't want to make that mistake here.
    "Loyalty above all else except honor. " -John Mahoney

    "A Government big enough to give you everything you want, is big enough to take away everything you have." -Gerald R. Ford

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