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Thread: Major FAIL at Shoneys W. Broad St on 9/21

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    Moderator / Administrator Grapeshot's Avatar
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    Major FAIL at Shoneys W. Broad St on 9/21

    Went out to Shoneys at 8415 W. Broad St. tonight, Sunday Sept. 21st with DoubleTap and her mother. As many of you know, this has been the location of upteen well attended OC breakfasts.

    First, the service was p-poor at best: had to seat ourselves (no host/hostess & no sign) then the only thing the server did was to forget to ask me if I wanted a refill on my drink (I did) and bring me the check. On the way to the cash register, I saw her sitting, twirling her hair, and talking to a male.

    At the register with 3 separate checks (dutch treat) Diane's mom was given a senior discount w/o asking. I was last to pay and had to ask if I wasn't entitled to the discount too, after I was quoted full ticket price. As the adjustment was being made, I was told to leave "that" (my gun) in the car next time. When I inquired as to why, was told it was corporate policy.

    Went through the short spiel as to how it was not corporate policy for customers, you could contribute to my gun being stolen, yada yada. Shoney's has always welcomed us in the past - choosing to honor the laws of Virginia.

    Requested his name 3 times - he kept giving me a telephone number. I finally demanded his name and handed him pen and paper.

    Will follow through up the ladder on Monday after the corporate office opens.

    Don't ask whether I left a tip or not and yes, I had my recorder running.
    Last edited by Grapeshot; 09-21-2014 at 07:35 PM. Reason: Added
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    You left a tip, ya old softy.

    Maybe they wanted you to bring your other gun next time.

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    Moderator / Administrator Grapeshot's Avatar
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    Quote Originally Posted by davidmcbeth View Post
    You left a tip, ya old softy.

    --snipped--
    Many including myself tip well for standard/to be expected service. Exemplary service will garner a nice surprise - as much as 50%.

    This evening the service, if administered fairly, would have justified comping the meal.
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Moderator / Administrator Grapeshot's Avatar
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    I've just been corrected by DoubleTap - seems she was offered the senior discount but her mother was not!

    That's almost funny because DoubleTap obviously has a bottle of the fountain of youth elixer
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Regular Member rightwinglibertarian's Avatar
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    With service like that I'm not sure even being OC friendly would tempt me back there if I were you. Good gracious, I've had better service at McDonalds
    "Which part of shall not be infringed is so difficult to understand"?

    "Any and all restrictions on the bearing of arms in public places are nullified as per the Second Amendment"

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    Moderator / Administrator Grapeshot's Avatar
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    Quote Originally Posted by rightwinglibertarian View Post
    With service like that I'm not sure even being OC friendly would tempt me back there if I were you. Good gracious, I've had better service at McDonalds
    Part of the reason, a big part, is to educate the staff on the legality of OC in Virginia and to distinguish between employee rules and those that govern the conduct of patrons. Plus, everytime we eat there we educate a large group of customers....they're cheaper by the dozen.

    Sure it is easier to just walk away, but that accomplishes nothing for our cause: to promote and defend the right to open carry as we go about our normal, everyday lives.
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Campaign Veteran skidmark's Avatar
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    Chiming in from the Weekly Oulde Phartes Breakfast and Kardiology Klub (plus very dear friends and a not-so-tiny anymore mascot):

    We (OCers generally) are well-known and a ray of sunshine for the staff at many locations around The Largest Collection of Second Place Trophies. Or at least the morning shift. It's not just for the largess we leave behind - We get thanked for our manners and cheerfulness not only with the staff but with other customers. Sure, there have been occassions when we and some customer did not see eye to eye but I cannot recall a single time when we were the ones raising our voices or otherwise disturbing the rest of the paying customers.

    The proper response to this incident is to bring it to the Executive Committee of the Monthly OC Dinner with the suggestion/recommendation that we schedule a dinner there very soon. It's easy to tell one paying customer - after they have finished eating - not to come back but a bit more difficullt to tell a whole bunch of them not to return. And doubly so when the waitstaff is standing about grinning and talking among themselves about the folks who were so easy to deal with left them with possibly the biggest tip all week.

    Finally, even though I'm a "come-here" I recognize an insult to Double Tap when I read about one. Her mother is "of a certain age" as well as being a wonderful person. Double Tap looks like her mother's grandchild, not someone entitled to a senior discount.

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

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    Absolutely, Skid…,

    the behavior displayed by staff at Shoneys was a deliberate insult, and a swipe at ALL three of Grape's party. To be sure, the Shoneys today are not my father's Shoneys! If you have the notion to go there to fan the dying embers of some nostalgic flame, pass it by, someone pi$$ed on them and left a mess there.

    sidestreet

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    we are not equal, we will never be equal, but we must be relentless.
    Last edited by sidestreet; 09-22-2014 at 09:02 AM.

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    Regular Member fjpro2a's Avatar
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    Excellent Choice

    Sure it is easier to just walk away, but that accomplishes nothing for our cause: to promote and defend the right to open carry as we go about our normal, everyday lives

    You know what you are doing much more than I. Walking away would be a horrible choice. Did you finally get his name? When (not if) you get things straightened out, be sure to discuss this next time you go there with the person who told you to leave your gun in the car. Treat him with respect. Shake his hands now and then. Kill him with kindness, etc. ad nauseam.

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    Moderator / Administrator Grapeshot's Avatar
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    Quote Originally Posted by fjpro2a View Post
    Sure it is easier to just walk away, but that accomplishes nothing for our cause: to promote and defend the right to open carry as we go about our normal, everyday lives

    You know what you are doing much more than I. Walking away would be a horrible choice. Did you finally get his name? When (not if) you get things straightened out, be sure to discuss this next time you go there with the person who told you to leave your gun in the car. Treat him with respect. Shake his hands now and then. Kill him with kindness, etc. ad nauseam.
    The local manager's name is Enrico (sp?).

    Called Shoney's corporate office (804-346-3414) and spoke with District Mgr. Jeff at length. He had a small amount of info as Enrico called him after we left - would guess he (Enrico) felt concerned after the fact. Jeff said that he will discuss this up the corporate chain and get back with me this morning. Looking forward to it.
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Accomplished Advocate peter nap's Avatar
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    Quote Originally Posted by fjpro2a View Post
    Sure it is easier to just walk away, but that accomplishes nothing for our cause: to promote and defend the right to open carry as we go about our normal, everyday lives

    You know what you are doing much more than I. Walking away would be a horrible choice. Did you finally get his name? When (not if) you get things straightened out, be sure to discuss this next time you go there with the person who told you to leave your gun in the car. Treat him with respect. Shake his hands now and then. Kill him with kindness, etc. ad nauseam.
    Grapeshot is THE AMBASSADOR for gun owners. He's been at it a while.
    Watching he and Skidmark turn an unpleasant situation into a 2A victory is entertaining.

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    Moderator / Administrator Grapeshot's Avatar
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    Resolved in our favor

    Just received a call from Jeff w/Shoney's corporate - we are welcome to carry in their restaurants either OC or CC

    Their managers and staff will be so advised and yes I was given a nice apology. BTW - Jeff speaks the language of a gunny.

    Is this a great country and state or what!!

    That and I still love their strawberry pie - used to eat one in a single sitting, now takes me 3-4 attempts.

    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Campaign Veteran skidmark's Avatar
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    Still say we contact the OC Dinner Executive Committee about scheduling there real soon.

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

    "No matter how much contempt you have for the media in all this, you don't have enough"
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    Quote Originally Posted by Grapeshot View Post
    Just received a call from Jeff w/Shoney's corporate - we are welcome to carry in their restaurants either OC or CC

    Their managers and staff will be so advised and yes I was given a nice apology. BTW - Jeff speaks the language of a gunny.

    Is this a great country and state or what!!

    That and I still love their strawberry pie - used to eat one in a single sitting, now takes me 3-4 attempts.

    That was me calling pretending to be Jeff .... hahaha, just kidding. How fun would that have been though?

    Next time you go there, post back on this thread .. see if it sticks.

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    Regular Member wylde007's Avatar
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    Wow that pie...

    Looks delicious.
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    Regular Member DoubleTap's Avatar
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    Red face Kudos to you Grapeshot!

    Excellent, excellent work. So many gatherings for the "breakfast club" and lunches/dinners over the years - that would have been a big loss. Glad you got it straight.

    I think Skidmark's suggestion to have a dinner there is a good one (maybe we can get the senior discount - ha!). Strawberry pie awaits your return! BTW, mom is happy too

    DoubleTap
    Fear has two meanings: Forget everything and run OR face everything and rise!

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    Accomplished Advocate peter nap's Avatar
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    Quote Originally Posted by DoubleTap View Post
    Excellent, excellent work. So many gatherings for the "breakfast club" and lunches/dinners over the years - that would have been a big loss. Glad you got it straight.

    I think Skidmark's suggestion to have a dinner there is a good one (maybe we can get the senior discount - ha!). Strawberry pie awaits your return! BTW, mom is happy too

    DoubleTap
    I second that idea.
    Nicely done as usual Grapeshot.

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    Moderator / Administrator Grapeshot's Avatar
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    Quote Originally Posted by davidmcbeth View Post
    That was me calling pretending to be Jeff .... hahaha, just kidding. How fun would that have been though?

    Next time you go there, post back on this thread .. see if it sticks.
    Caller ID and and his private number precluded that.

    See no problem on the horizon. There was one errant manager, who will get a handshake and smile with no hard feelings from me at a visit very soon.
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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    Activist Member Wolf_shadow's Avatar
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    Good going Grape! Wish I could make it over to your neck of the woods more often!
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    Regular Member rightwinglibertarian's Avatar
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    Quote Originally Posted by Grapeshot View Post
    Part of the reason, a big part, is to educate the staff on the legality of OC in Virginia and to distinguish between employee rules and those that govern the conduct of patrons. Plus, everytime we eat there we educate a large group of customers....they're cheaper by the dozen.

    Sure it is easier to just walk away, but that accomplishes nothing for our cause: to promote and defend the right to open carry as we go about our normal, everyday lives.
    I'd have ignored the OC issue and stopped going based on service alone. Even if that member of staff was educated and the store allowed carry, whats the point if you get treated like that. Of course I hear you on the education issue but I wouldnt based on the terrible service received and the fact I wouldnt be back there anyway.
    "Which part of shall not be infringed is so difficult to understand"?

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    Campaign Veteran skidmark's Avatar
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    Quote Originally Posted by rightwinglibertarian View Post
    I'd have ignored the OC issue and stopped going based on service alone. Even if that member of staff was educated and the store allowed carry, whats the point if you get treated like that. Of course I hear you on the education issue but I wouldnt based on the terrible service received and the fact I wouldnt be back there anyway.
    Poor service is usually corrected on the spot with a conversation with either the waitron or the manager. A calm, factual presentation of the concerns often leads both an apology and to a reduction in the total bill - and when it does not one or both is asked for. A frank discussion of why the tip is missing or miniscule also helps, especially when we can refer the offending waitron to other staff who know us and our tips. (Yes, tipping is part of the overall scheme to take over the world.)

    But yes, there are a few places where the consensus is that over time the standard of service cannot be raised enough to warrant a return. IIRC the monthly OC Dinner has dropped only two places from the list of revolving locations due to repeated service issues (with a third still in discussions), and one for trying to poison one of our diabetic members (and most folks were not enthusiastic about the cuisine anyhow).

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

    "No matter how much contempt you have for the media in all this, you don't have enough"
    ----Allahpundit

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    Accomplished Advocate peter nap's Avatar
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    Quote Originally Posted by rightwinglibertarian View Post
    I'd have ignored the OC issue and stopped going based on service alone. Even if that member of staff was educated and the store allowed carry, whats the point if you get treated like that. Of course I hear you on the education issue but I wouldnt based on the terrible service received and the fact I wouldnt be back there anyway.
    Grapeshot has changed poor service a number of times.

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    Campaign Veteran skidmark's Avatar
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    Quote Originally Posted by peter nap View Post
    Grapeshot has changed poor service a number of times.
    We even got hlh to speak up about the problem. 10% off the bill was, sadly, not enough to save the location from being dropped because the service did not improve.

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

    "No matter how much contempt you have for the media in all this, you don't have enough"
    ----Allahpundit

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    Regular Member rightwinglibertarian's Avatar
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    Quote Originally Posted by peter nap View Post
    Grapeshot has changed poor service a number of times.
    Quote Originally Posted by skidmark View Post
    We even got hlh to speak up about the problem. 10% off the bill was, sadly, not enough to save the location from being dropped because the service did not improve.

    stay safe.
    heh.... I guess it's not just 2A infringements I have little patience for :P Well if i'm getting cranky at 31 what in the world will I be like when i'm 51? :O
    "Which part of shall not be infringed is so difficult to understand"?

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    Moderator / Administrator Grapeshot's Avatar
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    The difference between a garden and a weed patch can be just a little cultivation. You want a rose garden? That takes a bit more cultivation.

    See the negative experience at Shoney's as a one time thing and that as a result of their response, we have progressed beyond the simple acceptance of the past. Expect that we will be recognized and welcomed as the "good guys" in the future and the level of service will likely exceed the standard for high quality.

    We have had restaurants that seeing our vehicles had our drinks on the table or even brought them outside to us when we stood there talking. It becomes typical to be called by name and to have servers from other stations stop by to say hello - they demonstrate that they appreciate us and want our business. That ladies and gentlemen is the end result of cultivation.

    Peter Nap and Skidmark have developed this to an art form.
    You will not rise to the occasion; you will fall back on your level of training.” Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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