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Thread: Awesome Gerber Customer Service

  1. #1
    Activist Member golddigger14s's Avatar
    Join Date
    Apr 2010
    Lacey, Washington, USA

    Awesome Gerber Customer Service

    I bought two knives from Gerber, a full auto Downrange Propel and a Strongarm. After I made the order I found the Strongarm for almost half price elsewhere. I returned the Strongarm for a refund, and today I noticed the deposit back to my bank account. The deposit was for the whole amount for both knives and shipping. I notified Gerber of the error, and here is their response:

    "Since this was an error on our end we will just honor the credit you have received. We appreciate you letting us know and hope you enjoy the Downrange Auto. If you have any questions or concerns feel free to let me know and I will do my best to answer them."


    Account Coordinator | Gerber

    Phone: (503) 403-1185 | Fax: (503) 906-1484

    "The beauty of the Second Amenment is that it will not be needed until they try to take it." Thomas Jefferson
    "Evil often triumphs, but never conquers." Joseph Roux

  2. #2
    Regular Member
    Join Date
    Apr 2011
    Fayetteville NC

  3. #3
    Moderator / Administrator Grapeshot's Avatar
    Join Date
    May 2006
    North Chesterfield, Va.
    Good public relations is priceless.

    Bad news will hit them where it hurts.
    Better to not open your mouth and be thought the fool, than to open it and remove all doubt.

    You will not rise to the occasion; you will fall back on your level of training. Archilochus, 650 BC

    Old and treacherous will beat young and skilled every time. Yata hey.

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