Thread: Awesome Gerber Customer Service
I bought two knives from Gerber, a full auto Downrange Propel and a Strongarm. After I made the order I found the Strongarm for almost half price elsewhere. I returned the Strongarm for a refund, and today I noticed the deposit back to my bank account. The deposit was for the whole amount for both knives and shipping. I notified Gerber of the error, and here is their response:
"Since this was an error on our end we will just honor the credit you have received. We appreciate you letting us know and hope you enjoy the Downrange Auto. If you have any questions or concerns feel free to let me know and I will do my best to answer them."
Account Coordinator | Gerber
Phone: (503) 403-1185 | Fax: (503) 906-1484
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