Transcribed it. Edited for privacy of caller and added notes as commentary where I thought it could go.
Operator: 911 this is operator Hedges, where is your emergency.
Caller: Yes ma'am, I am at the Greater's on Bardstown Road and Dundee Road...
Operator: Ok Bardstown and Dundee and that's a Greater's? What's the telephone number you're calling from
(During that last line the caller tried getting words in edgewise but could not)
Caller: Uh, it's 502-###-####.
Operatpor: ###-####? And your name?
Caller: It's Caller. C-A-L-L-E-R
Operator: Hi Caller. Tell me exactly what happened
Caller: Well, uh, there's a gentleman in the Greater's right now, he might be in or out of the Greater's, he has a handgun...(gets cut off)
Operator: Ok what age and race is he?
Caller: White and uh, I don't know how old he is. I would say anywhere from mid-twenties to early thirties.
(First of all, racist! /Sarcasm. Second, good estimation! I'm not 30 yet though)
Operator: Ok and what's he wearing?
Caller: He's wearing, uh, dark green pants and a/uh blue t-shirt with cut-off sleeves
Operator: Ok blue t-shirt and dark green pants. And did he have it on his side just like when you have a CDW?
Caller: Uh, yes ma'am I asked him if he had a carry concealed license and he said "no".
(She tried saying something or was agreeing, hard to hear. And I did say I have a license but did not need one)
Operator: Uh, ok. So he has it in a holster?
Caller: Yes ma'am.
Operator: Yah ok...is it a handgun?
Caller: Yes ma'am.
Operator: Ok...handgun...holster...*mumbles something*....asked if he had...alright we'll get someone to check it out. Thank you
Caller: Thank you very much
Operator: Bye-bye.
I've heard customer service calls with better call quality.