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Thread: Hampton WalMart- A Semi-Friendly Business

  1. #1
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    Last week, as I was coming home from the gunshow, I decided to stop at the WalMart that's just down the street from the gunshow. Having OC'd numerous times in the past without a hint of objection, I strode through the doors, bid the greeter a friendly smile and grabbed a cart to do my shopping. As I was doing so, a "Cart-getter" employee ran up to me and grabbed my shoulder, swung me around and (in a raized voice) told me "You can't bring that gun in here!" I asked him what his position was...if he was a manager or supervisor. He shook his head no. I asked him to please get a manager . He started shouting for a manager and kept using the term "we gotta man with a gun on over here". Well, what happen next was akin to shouting "Fire" in a crowded theater. People began gawking like most typical rubberneckers and gathered around me like I was a side-show freak or something. After a few moments, an "Asst. Mngr" approached me with a look on his face that reminded me of a deer in the headlights. He asked me why I was carrying a firearm into the store. I responded: "Sir, is there a place less conspicuous we can speak?" We walked to the "Customer Service" area and I explained to him that it's perfectly legal to open carry and then I presented him with the VA Law excerpt that describes the "Open-Carry" law. He just glanced at it...not really understanding the full text. At that point, two of Hampton's finest officers approached and joined the conversation. I explained that I had been at the gunshow and OC'd there and I had also OC'd in this store on many past occassions with no problem, but I understood the position with OC on private property...that, at his request, I would remove my firearm to my truck. I asked if it was WalMart's policy to prohibit OC. He said: "Well sir, when it causes customers to panic and run out of the store...then yes, it become "my" policy" I asked him about future OC in the store...would I receive the same treatment. To my surprise, he said "No problem...it's just when the customers become an issue" I told him (and the officers) I understood and took my gun to the truck.

    I apologise for this lengthy note, but I thought people appreciate the story.

  2. #2
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    So who ran from the store? I hope you did not shop there. I would have asked the **Assistant M.** if he had the authority to eject me for lawful conduct? And if he stammerred and stood there dumb founded, would have excused myself to go shopping until he or another manager actually ordered me to leave.

    I would follow up with a letter to the manager informing him that you objected to the bizzarre treatment from teh assistant manager and expect to shop there again while open carrying & to please provide a copy of the coprorate policy banning **customer** carry, if there is a such a policy, so that you can post it to the world wide web.

  3. #3
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    Sorry to hear that, GodGunsnGuts. So what's up with Wally World, this week. Lynchburg and Hampton, so far. Take the issue to Corporate and let them know what happened and how it was handled. Apparently, the only reason there was any consternation on the part of shoppers was the Village Idiot shouting about the gun.

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    DoubleR wrote:
    Sorry to hear that, GodGunsnGuts. So what's up with Wally World, this week. Lynchburg and Hampton, so far. Take the issue to Corporate and let them know what happened and how it was handled. Apparently, the only reason there was any consternation on the part of shoppers was the Village Idiot shouting about the gun.
    It is probably better to take it up with the local store manager. Not some flunky, Typically the managers get very upset when someone makes things up on the fly like this.



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    From what I have heard, you will do a service to all fellow gun owners if you contact somebody at the top.

  6. #6
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    Here's some Walmart Contact Info for us:
    Phone
    To reach the Contact Center of Wal-Mart Stores, call 1-800-WALMART (1-800-925-6278), from 7 a.m. to 9 p.m. (CT) Monday - Friday, from 9 a.m. to 9 p.m. (CT) Saturday or from 1 p.m. to 6 p.m. (CT) Sunday.
    To reach the home office, call 479-273-4000, from 7 a.m. to 5:25 p.m. (CT) Monday - Friday.


    Mail
    Mail questions or comments about our stores or home office to:
    Wal-Mart Stores, Inc.
    Attn: Customer Service
    702 S.W. 8th Street
    Bentonville, AR 72716

    Additional Walmart Contact Info - This link will take you to Walmart's Online Feedback page. You will be able to select the exact store in question.
    http://walmartstores.com/GlobalWMStoresWeb/navigate.do?catg=224


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    Regular Member VAopencarry's Avatar
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    That's a crock.... I would never step foot in that store again. So why is an unarmed customer more important to the management then an armed customer. That in affect is what he is saying. You scared the unarmed patrons so you have to leave or remove your firearm. You can OC in there again as long as it doesn't scare someone else, what crap that is. He is telling you his other patrons are more important then you are.
    "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." - Thomas Jefferson

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    If it was an independently own store ofsome kind, I would tell the owner my position and if he didn't listen then I would inform him that I would not be returning to do business with him. However, this is Wal-Mart,and that is not corporate policy. As far as I know, the manager has no authority to tell you that you can't carry, so I see no reason not to return to the store.

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    I can empathize with the manager, since his job is to make sure people are comfortable shopping in his store, but it sounds as though HIS IDIOT EMPLOYEE, the so-called greeter was the one who panicked the sheeple, not Godgunsnguts. In a reasonable world, the greeter would have been given a special greeting: "You're fired!", and the opencarrier, an apology.

    I know, I know, y'all started shaking your heads at the "reasonable world" fantasy.

  10. #10
    Campaign Veteran Dutch Uncle's Avatar
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    By the way....I just got back from the Tabb (Yorktown) Wal-Mart, after spending about a half hour shopping there, and nobody said a dayum word!

    I've heard that Wal-Mart's policy is to accept whatever is legal in a particular state. Accordingly, the manager should inform his greeters of the legality of open-carry here, to prevent ridiculous scenes like the one above.

  11. #11
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    I have open carried in just about every Wally-World in the Richmond area without anyone saying anything. Even the guy at the sporting goods counter at the store nearest to me didn't flinch when I bought ammo while open carrying my P229.

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    ilbob wrote:
    DoubleR wrote:
    Sorry to hear that, GodGunsnGuts. So what's up with Wally World, this week. Lynchburg and Hampton, so far. Take the issue to Corporate and let them know what happened and how it was handled. Apparently, the only reason there was any consternation on the part of shoppers was the Village Idiot shouting about the gun.
    It is probably better to take it up with the local store manager. Not some flunky, Typically the managers get very upset when someone makes things up on the fly like this.

    I would think it's best to take it up with both local and corporate. At the very least, that idiot who yelled gun should be fired. It's obvious that even *he* didn't see the gun as a threat or he would have never a) approached you or b) grabbed your shoulder.

  13. #13
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    Well Double R, I took your advice and called Wally World Corporate using the number you posted. I spoke to a Mr. James Campbell and he was polite and stoic...meaning, he sounded like an android speaking in monotones. He said he would forward the information to his superiors and someone would be getting in touch with me in the near future. The other day, Rob Richardson, the manager of the Hampton store called me and was very apologetic and lauded me on my handling of the situation. He told me I was always welcome at this Walmart...even if I was open carrying! Soooooo, this afternoon, I just happened to go to Walmart to test his sincerity. I had my 45 Colt prominently on my waist and strode past the greeter without so much as a peep. I spent an hour wandering through the store until the store manager, Mr. Richardson casually walked up to me an introduced himself. "Your Mr. McCarty, right?" "Why yes I am...and you must be Mr. Richardson, the store's manager, right?" So we talked for several minutes and he once more apologized for the past incident and told me not to hesitate to call upon him for any assistance in the future.

    I'd say this turned out well...wouldn't you?

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    Hey that's great news. See, we can work things in the right direction.

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    Congratulations on a successful resolution! I think it is an important to recognize that it was a store employee who, due to his ignorance,turned a non-event into alarge incident involving the police. I hope that Walmart incorporates this information into employee training. It sounds like you did your part to handle the incident discretely and politely. Thank you for sharing your experience! -Opie

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    GodGunsnGuts wrote:
    ...a "Cart-getter" employee ran up to me and grabbed my shoulder, swung me around...
    The 'cart-getter' should be charged with simple battery, IMHO... I bet it was on camera, too.

    The fact that you were LEGALLY open-carrying would not have been an issue, if this ninny hadn't accosted you and created a disturbance based on his own personal opinion...

    I would like to know if the this Wal-Mart store manager intends to let his 'cart-getters' FORCIBLY dictate their own versions of store policy to customers!

    Keep us informed!

    molonlabetn

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    Regular Member VAopencarry's Avatar
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    Excellent News!!!
    "The tree of liberty must be refreshed from time to time with the blood of patriots and tyrants." - Thomas Jefferson

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    GodGunsnGuts wrote:
    Well Double R, I took your advice and called Wally World Corporate using the number you posted. I spoke to a Mr. James Campbell and he was polite and stoic...meaning, he sounded like an android speaking in monotones. He said he would forward the information to his superiors and someone would be getting in touch with me in the near future. The other day, Rob Richardson, the manager of the Hampton store called me and was very apologetic and lauded me on my handling of the situation. He told me I was always welcome at this Walmart...even if I was open carrying!
    ...
    I'd say this turned out well...wouldn't you?
    You sir, are a great man!

    This only goes to show that a few dedicated and informed people can truly change the public perception!

    Thanks also to all who forwarded the contact information for Walmart Corporate!

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    jpierce wrote:
    GodGunsnGuts wrote:
    Well Double R, I took your advice and called Wally World Corporate using the number you posted. I spoke to a Mr. James Campbell and he was polite and stoic...meaning, he sounded like an android speaking in monotones. He said he would forward the information to his superiors and someone would be getting in touch with me in the near future. The other day, Rob Richardson, the manager of the Hampton store called me and was very apologetic and lauded me on my handling of the situation. He told me I was always welcome at this Walmart...even if I was open carrying!
    ...
    I'd say this turned out well...wouldn't you?
    You sir, are a great man!

    This only goes to show that a few dedicated and informed people can truly change the public perception!

    Thanks also to all who forwarded the contact information for Walmart Corporate!
    I concur! Good job!

    I frequently open carry in Wally World all over the NoVA area (it's where I buy most of my range ammo) and I've never gotten anything but positive comments. I'm very surprised that you did, but applaud your handling of the situation.



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    this certainly did turn out well. i would call it a victory. i intend to stop by the hampton store while oc'ing in the next few days. the newport news store does not give me any trouble. in fact i get in to more conversations than i can count. people constantly ask if my HK is a GLOCK. heh.

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    people constantly ask if my HK is a GLOCK. heh.
    Well it is plastic...........


    SIGs rule

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    yeah, ill give you that...

    mine has the gray frame so it almost looks likea toy to some folks.

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    alexander hamilton wrote:
    yeah, ill give you that...

    mine has the gray frame so it almost looks likea toy to some folks.
    Not knocking H&Ks . I carry a SIG P229, but I have an H&K Mk23 that I love (also have a suppressor for it), but is too big to carry on a daily basis.

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    i have been seriously considering a p239 bug. i wish it came in sao.

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    UPDATE:

    i oc'ed today at the hampton walmart. went straight to what used to be the guns and ammo area(now its everything but guns). grabbed some patches, hoppes no. 9, and an 8mm bronze brush and headed for the little sporting goods checkout. of all people the head of sporting goods(or at least the senior man at the moment) asked if i was an officer. i thought maybe he was one of those folks just casually wondering if thats why i carry so i responded, "no sir". he said something to the effect of, "and they let you in with that thing?". i said yes and tried to educate him on the law and walmart company policy as politely and nonthreateningly as possible. indeed, i kept a smile on my face and tried to be friendly. he mentioned that if the manager were around he would kick me out. i offered to wait around while he got him. he declined and walked off. before i was able to check out he was back and i mentioned that i was nottrying to cause a scene or any trouble. he maintained the same "this guy is crazy" look on his face and did not appear to be listening. meanwhile quite a few customers had complimented my weapon, asked about local ranges, and i even discussed favorite cailibers with the other sporting goods worker. then i checked out and left. i will be following this up with some communication with the store manager and more oc visits.

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