imported post
From what I have heard, renewals go through the same process as a new applicant. Here is a copy of the letter they sent me in September, it has a manager's name and some phone numbers on it, maybe it will help.
[align=left]TEXAS DEPARTMENT OF PUBLIC SAFETY[/align]
[align=left]REGULATORY LICENSING SERVICE[/align]
[align=left]CONCEALED HANDGUN LICENSING BUREAU[/align]
[align=left]5806 Guadalupe Street - Box 4087 MSC 0245 - Austin, Texas 78773-0245[/align]
[align=left](800) 224-5744 (512) 424-7293 (512) 424-7294[/align]
[align=left]Fax (512) 424-7284[/align]
[align=left]http://www.txdps.state.tx.us[/align]
[align=left]September 26, 2008[/align]
[align=left]Dear Sir/Madam:[/align]
[align=left]This letter is to inform you of an unforeseen delay with the processing of your concealed[/align]
[align=left]handgun application.[/align]
[align=left]Due to the catastrophic events and aftermath of Hurricane Ike, obtaining the required field[/align]
[align=left]investigation results for the counties located in the Gulf Coast area will be delayed for an[/align]
[align=left]unknown period of time while disaster recovery efforts are underway. The Department remains[/align]
[align=left]hopeful that these delays will be minimal; however, a specific timeframe for processing is not[/align]
[align=left]available at this time. We regret any inconvenience this may have caused and appreciate your[/align]
[align=left]understanding in this matter.[/align]
[align=left]If you have any further questions, please visit our Website:[/align]
[align=left]http://www.txdps.state.tx.us/administration/crime_records/chl/chlsindex.htm[/align]
[align=left]The Website will be regularly updated with additional information as it becomes available.[/align]
[align=left]Sincerely,[/align]
[align=left]Jan Coffey, Manager[/align]
[align=left]Concealed Handgun Licensing Bureau[/align]