I'm sorry you had such a bad experience there. I have always had great ones so hopefully this was an innocent mistake, or the mistake will be let go soon. The gunsmith there is very knowledgeable and friendly as are any employee's I've ever talked to there. I do agree they have a problem answering the phone, but I also know they are very busy. I live two miles away and shoot there a lot. Hopefully if you go back you will have a better experience. But after that I don't blame you if you don't.