Switch 180! After speaking to the Southeast Regional Manager, Della Butler, I received a call from the "Head" of the security department at Navy Fed, Tom Lyons. He told me that Navy Fed's policy says no guns are allowed unless they're carried by LEOs. I pleasantly asked how I could get a hold of the official written policy, to which he replied "I'm TELLING YOU the policy. You don't NEED it in writing". Then I asked "So you're saying this is not a written policy?" to which he replied "That's not what I'm saying. I'm just saying you're not going to get it in writing!".
He then went on to say that he doesn't know why anyone would need a gun in a bank, anyway. He was in law enforcement for 25 years before he went into security, and he's NEVER seen a situation where a firearm in the hands of anyone but law enforcement would have been beneficial. I asked him what the hell his unrelated experiences and personal opinions had to do with my professional and cordial request for a written clarification on Navy Federal's policies. He replied "I've told you the policy. What do you want me to say?!" I said "I don't want you to say anything. I'd like to see the written policy". He then offered to send me a letter that said I couldn't carry a gun. I said fine and got off the phone.
You'd think I had insulted his mother the way he reacted. So yeah, now I'm pissed. I'm going to find out who this idiot's boss is and go from there.