Was it Mike Cortigiano? He was the owner the last time I was there, admittedly quite some time ago. I myself have never had an experience like this at all. I have bought several firearms from this establishment, both handguns and longarms, and have also sold many to them. I have always found Mike to be cordial, and helpful. I also found his prices, 5ish years ago, to be the best I could find on the items I was looking for, Kimber pistols specifically. He had a guy that worked for him that I found to be intolerable, but he was not the owner.
I have not shopped there in quite some time, and I am not a newb to firearms. I do not know what questions were asked, but I have a hard time accepting that Mike has changed that much. If it is your experience that you did not get treated like a welcomed and valued customer, then do not shop there.
I hope this is just some misunderstanding, or maybe a bad day. I referred several friends to this store and they were all very happy. All, including myself, work in Law Enforcement, but that should not dictate treatment of a customer.
As for CCDL literature, I would be willing to bring some to the store, as soon as I can get ahold of some. That way you won' have to suffer another bad experience, and I can get a fresh perspective on what had been my favorite gun store.