Unfortunately, most of us can't be there frequently to make a visual impact. You cannot be there all the time. This poses a problem for the manager.
Her reliance on you and other OCers is misplaced. Yes, while you are there, people tend to behave better, but you cannot be there all the time and the times of trouble are random it seems.
We want to help, but that puts us in a bad situation. Safeway's insurance and legalteamare not going to back us if something happens in their store and we step in because we are not employees nor contracted to assist.
If something happens and you (we) get involved and it goes bad,word will get out that we were asked to be there by the manager, her position would be pretty shakey as well.
Her solution is going to be expensive. She needs to hire a reliable security team. If she wants armed security, she should contact the local police guild.
As we discussed the other day, she also needs more cameras. For a facility the size she has, it is woefully under equipped for surveillance.