Kevin Jensen
State Researcher
imported post
ScottyT wrote:
Agreed.
I too broke my paddle in a similar fashion as ScottyT. I called Blackhawk! customer service to see if I could order a new one.
The customer service agent explained to me that there had been a few paddles broken recently, so they started making them stronger.
She said she would mail me one free of charge. I also asked if I could order two rail attachments for my magazine holders.
She said the have them available, but since I experienced a problem with their product, that she would mail the rails free as well.
+1000 for Blackhawk!'s customer service! :celebrate:monkey
ScottyT wrote:
Not to mention that Blackhawk has some of the best customer service I have EVER dealt with. I broke the paddle attachment on my SERPA (by accidentally shock loading it with my entire body weight) so I called them, explained that it was my fault and asked if I could buy a new paddle attachment. They sent me out a free attachment that I received in 2 days.
Love the products, love the company.
Agreed.
I too broke my paddle in a similar fashion as ScottyT. I called Blackhawk! customer service to see if I could order a new one.
The customer service agent explained to me that there had been a few paddles broken recently, so they started making them stronger.
She said she would mail me one free of charge. I also asked if I could order two rail attachments for my magazine holders.
She said the have them available, but since I experienced a problem with their product, that she would mail the rails free as well.
+1000 for Blackhawk!'s customer service! :celebrate:monkey