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Barnes and Noble-Libbie Place

C

ClumsyCandy

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Had an issue with the manager at the B & N at Libbie Place. I need the contact information for the District Manager. Once I have spoken to him/her I will post more details about the incident. Some of you already know them, I ask that you do not disclose them because I would like to get some official answers.

Thanks for your help guys and gals! It's taken me over a week to get calm enough to type this!
 
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curtiswr

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Have you tried corporate? I know it's not much help but when I have had issues with places in the past, not just for OC related reasons, I've called corporate and a day or so later the regional or district manager got in touch with me.
 
C

ClumsyCandy

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Curtis wrote:
Have you tried corporate? I know it's not much help but when I have had issues with places in the past, not just for OC related reasons, I've called corporate and a day or so later the regional or district manager got in touch with me.
Click to expand...

Where can I find that number? Or do you have it available to pass on to me?

Thanks!
 
C

ClumsyCandy

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Curtis wrote:
http://www.barnesandnobleinc.com/misc/contact_us.html

General Inquiries: For general questions or comments about Barnes & Noble, Inc.:

Barnes & Noble, Inc.
P.O. Box 111
Lyndhurst, NJ 07071

telephone: (800) 962-6177
e-mail: customerservice@bn.com
fax: (201) 559-6910
Click to expand...

Thanks my searching ability is stunted this evening! I'll give them a call tomorrow and post a response on here! Thanks! I hope we can get things straightened out.
 
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curtiswr

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Even if the customer service rep at corporate verifies that B&N policy is to allow what is legal in the state, still request that the district manager contact you so that the general manager can hopefully be edumacated. ;)
 
C

ClumsyCandy

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Curtis wrote:
Even if the customer service rep at corporate verifies that B&N policy is to allow what is legal in the state, still request that the district manager contact you so that the general manager can hopefully be edumacated. ;)
Click to expand...

Her and the damn security guard. They called the cops on a guy a couple months back! It's getting re-donk-u-lous!
 
C

curtiswr

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ClumsyCandy wrote:
Curtis wrote:
Even if the customer service rep at corporate verifies that B&N policy is to allow what is legal in the state, still request that the district manager contact you so that the general manager can hopefully be edumacated. ;)
Click to expand...

Her and the damn security guard. They called the cops on a guy a couple months back! It's getting re-donk-u-lous!
Click to expand...
I think I remember reading about that or something similar. The manager then said that if a customer were to say anything about it then it was their policy to ask the OCer to cover or leave (it in the car).

Then, if I recall correctly, you spoke up and maybe I did too that you've never had a problem there.

I still haven't but I also haven't been in quite a while.

Hope you get everything resolved for this location so we can all go there without having to wonder if Mocha McSheeple in the cafe will want us out of the store with some claim that we are ruining their shopping/reading-for-hours-but-not-buying experience.

</bitter cynicism>
 
C

ClumsyCandy

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Curtis wrote:
ClumsyCandy wrote:
Curtis wrote:
Even if the customer service rep at corporate verifies that B&N policy is to allow what is legal in the state, still request that the district manager contact you so that the general manager can hopefully be edumacated. ;)
Click to expand...

Her and the damn security guard. They called the cops on a guy a couple months back! It's getting re-donk-u-lous!
Click to expand...
I think I remember reading about that or something similar. The manager then said that if a customer were to say anything about it then it was their policy to ask the OCer to cover or leave (it in the car).

Then, if I recall correctly, you spoke up and maybe I did too that you've never had a problem there.

I still haven't but I also haven't been in quite a while.

Hope you get everything resolved for this location so we can all go there without having to wonder if Mocha McSheeple in the cafe will want us out of the store with some claim that we are ruining their shopping/reading-for-hours-but-not-buying experience.

</bitter cynicism>
Click to expand...

Before this incident I hadn't had any problems.
 
HankT

HankT

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ClumsyCandy wrote:
Curtis wrote:
Have you tried corporate? I know it's not much help but when I have had issues with places in the past, not just for OC related reasons, I've called corporate and a day or so later the regional or district manager got in touch with me.
Click to expand...

Where can I find that number? Or do you have it available to pass on to me?

Thanks!
Click to expand...

unrequited got jammed up at the Potomac Yard B&N. You might try looking at these threads:



unrequited wrote:
This is plain wrong. Corporate SHOULD fix this for you... two people (myself included) have had issues at B&N. Mine was good (management-wise... you can read for the whole shebang linked below), NetRanger's was so-so. Both were cleared after the fact by B&N management.

I've personally spoken to the district manager of DC/VA/MD and he said that they respect the state's firearms laws that they do business in.

My thread (long):
http://opencarry.mywowbb.com/forum54/3671-1.html

NetRanger's thread:
http://opencarry.mywowbb.com/view_topic.php?id=11573&forum_id=54

Good luck, please update.
Click to expand...


Haven't seen ole unrequited in a while. Whatever happened to that fellow?
39.gif
 
richarcm

richarcm

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Sounds like I might need to drive down to Richmond to look for this book I've been wanting.....
 
Grapeshot

Grapeshot

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richarcm wrote:
Sounds like I might need to drive down to Richmond to look for this book I've been wanting.....
Click to expand...
We have Books-A-Million too, just in case. :)

Yata hey
 
HankT

HankT

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Grapeshot wrote:
richarcm wrote:
Sounds like I might need to drive down to Richmond to look for this book I've been wanting.....
Click to expand...
We have Books-A-Million too, just in case. :)

Yata hey
Click to expand...

Hey, Grapeshot, I forgot to mention before......




























CONGRATUMALATIONS ON 7,000 POSTS!

7000_ip.jpg


Only 3 guys have previouslyreached that level at OCDO: Citizen, LEO 229 and Doug Huffman.

And now there are four...

Good on you!
 
Venator

Venator

Anti-Saldana Freedom Fighter
Joined
Jan 10, 2007
Messages
6,462
Location
Lansing area, Michigan, USA
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ClumsyCandy wrote:
Had an issue with the manager at the B & N at Libbie Place. I need the contact information for the District Manager. Once I have spoken to him/her I will post more details about the incident. Some of you already know them, I ask that you do not disclose them because I would like to get some official answers.

Thanks for your help guys and gals! It's taken me over a week to get calm enough to type this!
Click to expand...
Barnes & Noble

Original Message From: "Mary Ausman" <MJAusman@bn.com>

To: XXXXXXXXXXX
Sent: Monday, July 21, 2008 1:42 PM
Subject: Barnes & Noble

Thank you for your email.

While we are unable to discuss customer situations with an uninvolved third part, to answer your question, Barnes & Noble complies with the law and, except where prohibited by law, does not prohibit its customers from carrying handguns or other firearms in a Barnes & Noble store in accordance with the laws of the state in which a store is located.
Sincerely, Mary Ausman
Supervisor, Customer Retention
Barnes & Noble, Inc. 122 Fifth Avenue New York, NY 10011
tel: (800) 422-7717 fax: (212)352.3660 [url]http://www.barnesandnobleinc.com[/url]

Walmart
Policy is to follow the law of the state the store located.
Customer Service1-800-Wal-Mart
(1-800-925-6278) Questions regarding a Wal-Mart Store issue
702 SW 8th Street
Wal-Mart Stores, Inc.
Bentonville, Arkansas 72716-8611

Email contact link: http://walmartstores.com/contactus/feedback.aspx

Audio of Walmart Policy: Walmart_Firearm_Policy_Call.mp3

Cabelas:
Policy is to follow the law of the state the store located.

Thank you for the recent email. I am very sorry for the confusion that took place at our retail location.
Our corporate office has taken action in regards to the below mentioned issue and here is what has been decided.
We have made the decision to comply with state laws in regards to open carry. We do not ask customers to check concealed or open carry weapons where the state has laws governing this situation. Our signs refer to firearms that are being returned or sold to Cabela's.

If you are still having problems please feel free to let us know

Thanks again

Becky
Lead Associate
Cabela's Retail Information
1-800-905-2731
retail.contactgroup<AT>cabelas.com

Toys-R-US

Dear Mr. Ross:

Thank you for contacting Toys R Us regarding the recent tragedy in our store. Naturally, we want our guest's to be safe and feel confident while they are shopping. We adhere to the state law of whatever state a particular store is located in since the governing laws regarding gun control vary across the country. At this time I have not been notified that this will change though I can not guarantee that it won't in the future. I invite you to submit your concerns to our corporate head office for further attention.

Toys R Us
Attn: Gerald Storch (CEO)
1 Geoffrey Way
Wayne, NJ 07470

If you have any further questions or concerns please email us or contact our customer service line at 1-800-869-7787.

Sincerely,
Beverly McCann
Toys R Us Corporate Guest Relations Team


LOWE'S
Dear XXXX XXXX:

Thank you for giving Lowe's the opportunity to respond to your concerns regarding our policy on firearms in our stores.

Lowe's currently does, and will continue to abide by federal, state and local laws regarding firearms, and we do not prohibit customers from carrying firearms into our stores.

Our first and foremost concern is for the safety of our customers, however; we take all comments and concerns from our customers seriously. We are considerate of all customers, and will remain neutral regarding the right to carry firearms. We will respect federal, state and local laws regarding this.

If Lowe's can be of further assistance, please do not hesitate to call 1-866-284-8989 or email execustservice@lowes.com. You may also contact us by mailing your correspondence to P.O. Box 1111, Mail Code CON8, North Wilkesboro, North Carolina 28659.

Thank you,
Julie Holloway
Lowe's Executive Customer Service

Home Depot.

Policy is to follow the law of the state the store located.
[url]http://www.tennesseefirearms.com/law_regs/postedletters/homedepo.pdf[/url]

Customer care number. 1-800-430-3376
Contact link: [url]http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=Contact_Us&langId=-1&storeId=10051&catalogId=10053[/url]

Recieved this from Jerry. Seems to contradict the letter.

Date: Fri, 6 Jun 2008 06:13:57 -0400 (EDT)
From: "HD Consumer Affairs" <hdconsumeraffairs@homedepot.com>
To: warchild44spcl@yahoo.com
Subject: Re: Other Website Questions

Dear Jerry,
The Home Depot Customer Care is in receipt of your email. We appreciate you taking the time to email us. Our general policy is not to ban customers from carrying firearms on the Home Depot property in those states having a concealed firearm law, provided they are carrying the firearm in accordance with the applicable laws.
If the firearm is not concealed in accordance with the carrying permit (typically that means concealed and cannot be seen by members of the public), it is up to the manager based on personal comfort level to approach the individual directly and request them to leave the premises or to contact local law enforcement for purposes of having the individual removed. Thank you for contacting us.


Sincerely,
Ricky
Customer Care

BEST BUY's POLICY

from Customer Contact <CustomerContact@bestbuy.com>
to XXXXXXXXXXXXXXXXXXXXX
date Sat, Apr 11, 2009 at 7:31 PM
subject Best Buy Gun policy - XXXXXXXX
mailed-by bestbuy.com

Best Buy strives to comply with all applicable law and statues. Best Buy also strives to provide a safe and comfortable shopping environment for all our customers. Best Buy does not ban guns at our retail locations. As a general rule, Best Buy does not post “no guns allowed” signs in our stores and we are not aware of any individual stores that might have posted such a sign.


BOB EVANS
From:Garrett_Hajes@bobevans.com
Bob Evans - Reference # 536155

We certainly appreciate you taking the time to e-mail regarding our Bob Evans Restaurants. Bob Evans follows all local, state, and federal laws pertaining to firearms. Please contact your local Bob Evans restaurants for the specific regulations. Again, Mr. Spice, we appreciate your comments. We value your patronage and appreciate your interest in Bob Evans Farms Inc.


Bass Pro. Inc. Clarifies Policy – Open Carry Welcome![/b]

OpenCarry.org (OCDO) is pleased to announce that Bass Pro Inc. advised OCDO co-founder Mike Stollenwerk by telephone today that open carry of holstered handguns is as welcome as concealed carry provided all federal and state laws are followed.

After being contacted by OpenCarry.org (and apparently some of our almost 20,000 some thousand members) about sporadic inconsistent treatment of open carriers at some Bass Pro shops, Bass Pro’s Manager of Communications Larry L. Whiteley asked OCDO co-founder Mike Stollenwerk for more background information and some time to straighten things out.

Stollenwerk advised Whitely two weeks ago that open carry is legal in most states, usually without a permit, and that Sportsmens’ Warehouse and Cabelas have adopted clear corporate policies welcoming open carriers in their stores just as they do concealed carriers. Further Stollenwerk noted, it’s better to adopt one clear corporate policy than allow individual employees make up store rules or give legal advice to customers, i.e., the proverbial but well meaning, “psst, hey, you gotta cover that up, it’s the law” kind of thing, which can get gun owners in trouble for breaking the law and unlawfully concealing (e.g., in Wisconsin where no permit to conceal is even issued).

Well today Mr. Whiteley called and confirmed that Bass Pro’s policy is and “always was” to be to respect lawful customer gun carry, concealed or open, and that steps the following steps are being taken to ensure this policy is understood by all managers and employees, including production and distribution of training videos as well re-drafting of signage pertaining to guns.

OpenCarry.org is pleased that Bass Pro. joins both Sportsmens’ Warehouse and Cabelas in clarifying to OpenCarry.org that open carry is welcome in their stores as a matter of corporate policy.


Dicks Sporting Goods


Mr. XXXX,

Thank you for contacting Dick's Sporting Goods.

Our stores comply with state laws and, in some cases, where we are a tenant as an anchor store, those mall restrictions if any exists.

Jean Taggart,Manager of Customer Engagement

 
C

ClumsyCandy

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Thanks for that, I was able to quote it to them on the phone. They took my name and number and said someone would contact me. So we'll see how long that takes especially after I told them they'd lose business. No company cares to hear that!
 
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