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Thread: Best Buy General Manager gets a lesson on store policy

  1. #1
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    I had a less than pleasant experience at a store I have been shopping at for years. As a matter of fact, my very first paycheck went to best buy in it's entirety if memory serves.

    I walked into the Gastonia, NC location around 11:45 local time. The Greeter named Courtland welcomed me and I replied with a "Thank you." Once I got a few steps past I heard Courtland ask me that question open carriers receive oh so often. "Are you a Law Enforcement Officer?" I turned around, walked back towards him smiling explaining no I wasn't. I find the least I can do to put people's nerves at ease is to smile.

    Courtland then began to explain how he was pretty sure I could not bring a firearm into the store because it scares people. I asked him if this was the company's policy to which he replied "Yes, I think it is."
    "Well is there a manager I could speak to just to confirm?"
    Thus began the waiting. The greeter began to call "Supervisors." Whilst waiting I looked around at the other customers, one being an elderly man standing right next to me. To no surprise, absolutley no one seemed scared. I carry myself in a proffessional manner, my clothes were clean and not at all the typical dress our local malefactors seem to wear. No doubt these factors more than likely attribute to why I have never experienced "scaring" another person because I wear a firearm on my hip. After 2 calls Courtland offered to allow me to shop while he tried to get a hold of someone. I declined the offer and expressed I'd be more comfortable knowing the store's policy before shopping.

    Finally after about 5 mins (which is a lifetime considering all I wanted to do was glance at the prices of SLR cameras) I was met by Joe Marshall. Joe told me he "could not allow me to walk around with [a] firearm." I asked Joe if this was the corporate policy and he told me it was. I then asked Mr. Marshall if he was aware that "there is no posting on any of the doors.." I was interrupted at this point and was told,
    "I can call the Police if you want. I'm not going to argue legal.." Quickly taking a page from Mr. Marshall's professionalism I interrupted him at this point.
    "That's fine, I'm not arguing. I simply want to know if you yourself are aware that there is no posting." To which he replied he did and would "send that up." Not entirely sure what that meant but I decided to leave it at that. I asked for his name and title, shook his hand, thanked him for meeting with me and left.

    One 12 minute call to Denise at customer relations was all it took. She confirmed for me that the policy is what I thought it was. They simply follow the law of the state. I told her my experience and she called Joe Marshall and quickly educated him of Best Buy's policy while I was on hold. She then told me if I were to shop at Best Buy again I would be allowed to open carry. Which is a bit strange to hear because I have open carried at that store 3 times this year alone, but I am glad we are all on the same page now.

    Well I will try again to get a look at those cameras but will probably have to buy something just to make the trip worth the extra gas back and forth. Perhaps a Blu-Ray. I really like Best Buy and am glad I can continue shopping there.

  2. #2
    Regular Member Dreamer's Avatar
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    Have you ever noticed that when you go into little local "mom and pop" stores, you NEVER get hassled. And these big corporate giant stores seem to always have some out-of-state manager who wants to make OC an issue. That's what happens when these mega corps shuffle their managers around from state to state--you get someone from MD or NY or IL shuffled to a state like VA or NC, and they just think that the fascist gun laws they grew up with are universal, and they hassle you.

    I've shopped in Best Buy stores in Raleigh, Fayetteville, Greenville NC, and in several locations in VA, PA, and WV, and I've never once had an issue. I had some salesmen in a BB in Raleigh ask me a LOT of questions one day--about my firearm, about the law, about CC vs OC--but they were positive, interested, and curious, not hostile to the idea...

    I'm glad you got that manager straightened out. Hopefully he will be more polite to other OC customers in the future.

    I have only been asked to leave one store--a big consignment store in Greenville--and I complied politely as soon as the manager asked me to leave. However, I did hand him a card with NC OC info on it, and I made it a point to politely tell him that I would be filing a full report of his policy on a NATION-WIDE gun rights internet forum. It might not change their mind, but it lets them know that you will spread the word about their policies to THOUSANDS of other lawful gun owners...
    It is our cause to dispel the foggy thinking which avoids hard decisions in the delusion that a world of conflict will somehow mysteriously resolve itself into a world of harmony, if we just don't rock the boat or irritate the forces of aggression—and this is hogwash."
    --Barry Goldwater, 1964

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    Courtland was on break once I re-entered. I wanted to touch base with him and let him know I am in fact allowed to OC there so he wouldn't try and stop me. I glanced at SLR cameras, then went to the Blu-rays. Couldn't convince myself to buy one. Netflix has put an end to my movie collection. I started walking out and saw Courtland. I decided it wasn't my problem to worry about the training of Best Buy employees. So as I walked out I said "See ya!" The look on his face told me he had not yet been informed of the call I made and he more than likely would have tried to stop me coming in. ^_^ The GM was no where to be seen.

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    First, glad it worked out. Second, find a way to prove your point without mentioning signs. They're worthless for OC anyway, as they only legally apply to CC. They could hit you with trespassing but not a carrying charge. There is a letter from Best Buy about OC on the main page somewhere.

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    I am glad that the re-education was successful. However I would hope that future encounters do not end up with "I will call the police." Good job on keeping you cool. And bad on the manager for escalating the conversation. Either way you are a customer and you should be treated as such.

  6. #6
    State Researcher Bill Starks's Avatar
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    Best buy is in this list:

    Barnes & Noble

    Original Message From: "Mary Ausman" <MJAusman@bn.com>

    To: XXXXXXXXXXX
    Sent: Monday, July 21, 2008 1:42 PM
    Subject: Barnes & Noble

    Thank you for your email.

    While we are unable to discuss customer situations with an uninvolved third part, to answer your question, Barnes & Noble complies with the law and, except where prohibited by law, does not prohibit its customers from carrying handguns or other firearms in a Barnes & Noble store in accordance with the laws of the state in which a store is located.
    Sincerely, Mary Ausman
    Supervisor, Customer Retention
    Barnes & Noble, Inc. 122 Fifth Avenue New York, NY 10011
    tel: (800) 422-7717 fax: (212)352.3660 http://www.barnesandnobleinc.com

    Walmart
    Policy is to follow the law of the state the store located.
    Customer Service1-800-Wal-Mart
    (1-800-925-6278) Questions regarding a Wal-Mart Store issue
    702 SW 8th Street
    Wal-Mart Stores, Inc.
    Bentonville, Arkansas 72716-8611

    Email contact link: http://walmartstores.com/contactus/feedback.aspx

    Audio of Walmart Policy: Walmart_Firearm_Policy_Call.mp3

    Cabelas:
    Policy is to follow the law of the state the store located.

    Thank you for the recent email. I am very sorry for the confusion that took place at our retail location.
    Our corporate office has taken action in regards to the below mentioned issue and here is what has been decided.
    We have made the decision to comply with state laws in regards to open carry. We do not ask customers to check concealed or open carry weapons where the state has laws governing this situation. Our signs refer to firearms that are being returned or sold to Cabela's.

    If you are still having problems please feel free to let us know

    Thanks again

    Becky
    Lead Associate
    Cabela's Retail Information
    1-800-905-2731
    retail.contactgroup<AT>cabelas.com

    Toys-R-US

    Dear Mr. Ross:

    Thank you for contacting Toys R Us regarding the recent tragedy in our store. Naturally, we want our guest's to be safe and feel confident while they are shopping. We adhere to the state law of whatever state a particular store is located in since the governing laws regarding gun control vary across the country. At this time I have not been notified that this will change though I can not guarantee that it won't in the future. I invite you to submit your concerns to our corporate head office for further attention.

    Toys R Us
    Attn: Gerald Storch (CEO)
    1 Geoffrey Way
    Wayne, NJ 07470

    If you have any further questions or concerns please email us or contact our customer service line at 1-800-869-7787.

    Sincerely,
    Beverly McCann
    Toys R Us Corporate Guest Relations Team


    LOWE'S
    Dear XXXX XXXX:

    Thank you for giving Lowe's the opportunity to respond to your concerns regarding our policy on firearms in our stores.

    Lowe's currently does, and will continue to abide by federal, state and local laws regarding firearms, and we do not prohibit customers from carrying firearms into our stores.

    Our first and foremost concern is for the safety of our customers, however; we take all comments and concerns from our customers seriously. We are considerate of all customers, and will remain neutral regarding the right to carry firearms. We will respect federal, state and local laws regarding this.

    If Lowe's can be of further assistance, please do not hesitate to call 1-866-284-8989 or email execustservice@lowes.com. You may also contact us by mailing your correspondence to P.O. Box 1111, Mail Code CON8, North Wilkesboro, North Carolina 28659.

    Thank you,
    Julie Holloway
    Lowe's Executive Customer Service

    Home Depot.

    Policy is to follow the law of the state the store located.
    http://www.tennesseefirearms.com/law...s/homedepo.pdf

    Customer care number. 1-800-430-3376
    Contact link: http://www.homedepot.com/webapp/wcs/...atalogId=10053

    Recieved this from Jerry. Seems to contradict the letter.

    Date: Fri, 6 Jun 2008 06:13:57 -0400 (EDT)
    From: "HD Consumer Affairs" <hdconsumeraffairs@homedepot.com>
    To: warchild44spcl@yahoo.com
    Subject: Re: Other Website Questions

    Dear Jerry,
    The Home Depot Customer Care is in receipt of your email. We appreciate you taking the time to email us. Our general policy is not to ban customers from carrying firearms on the Home Depot property in those states having a concealed firearm law, provided they are carrying the firearm in accordance with the applicable laws.
    If the firearm is not concealed in accordance with the carrying permit (typically that means concealed and cannot be seen by members of the public), it is up to the manager based on personal comfort level to approach the individual directly and request them to leave the premises or to contact local law enforcement for purposes of having the individual removed. Thank you for contacting us.


    Sincerely,
    Ricky
    Customer Care

    BEST BUY's POLICY

    from Customer Contact <CustomerContact@bestbuy.com>
    to XXXXXXXXXXXXXXXXXXXXX
    date Sat, Apr 11, 2009 at 7:31 PM
    subject Best Buy Gun policy - XXXXXXXX
    mailed-by bestbuy.com

    Best Buy strives to comply with all applicable law and statues. Best Buy also strives to provide a safe and comfortable shopping environment for all our customers. Best Buy does not ban guns at our retail locations. As a general rule, Best Buy does not post “no guns allowed” signs in our stores and we are not aware of any individual stores that might have posted such a sign.



    BOB EVANS
    From:Garrett_Hajes@bobevans.com
    Bob Evans - Reference # 536155

    We certainly appreciate you taking the time to e-mail regarding our Bob Evans Restaurants. Bob Evans follows all local, state, and federal laws pertaining to firearms. Please contact your local Bob Evans restaurants for the specific regulations. Again, Mr. Spice, we appreciate your comments. We value your patronage and appreciate your interest in Bob Evans Farms Inc.


    Bass Pro. Inc. Clarifies Policy – Open Carry Welcome!

    OpenCarry.org (OCDO) is pleased to announce that Bass Pro Inc. advised OCDO co-founder Mike Stollenwerk by telephone today that open carry of holstered handguns is as welcome as concealed carry provided all federal and state laws are followed.

    After being contacted by OpenCarry.org (and apparently some of our almost 20,000 some thousand members) about sporadic inconsistent treatment of open carriers at some Bass Pro shops, Bass Pro’s Manager of Communications Larry L. Whiteley asked OCDO co-founder Mike Stollenwerk for more background information and some time to straighten things out.

    Stollenwerk advised Whitely two weeks ago that open carry is legal in most states, usually without a permit, and that Sportsmens’ Warehouse and Cabelas have adopted clear corporate policies welcoming open carriers in their stores just as they do concealed carriers. Further Stollenwerk noted, it’s better to adopt one clear corporate policy than allow individual employees make up store rules or give legal advice to customers, i.e., the proverbial but well meaning, “psst, hey, you gotta cover that up, it’s the law” kind of thing, which can get gun owners in trouble for breaking the law and unlawfully concealing (e.g., in Wisconsin where no permit to conceal is even issued).

    Well today Mr. Whiteley called and confirmed that Bass Pro’s policy is and “always was” to be to respect lawful customer gun carry, concealed or open, and that steps the following steps are being taken to ensure this policy is understood by all managers and employees, including production and distribution of training videos as well re-drafting of signage pertaining to guns.

    OpenCarry.org is pleased that Bass Pro. joins both Sportsmens’ Warehouse and Cabelas in clarifying to OpenCarry.org that open carry is welcome in their stores as a matter of corporate policy.


    Dicks Sporting Goods


    Mr. XXXX,

    Thank you for contacting Dick's Sporting Goods.

    Our stores comply with state laws and, in some cases, where we are a tenant as an anchor store, those mall restrictions if any exists.

    Jean Taggart, Manager of Customer Engagement

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    chiefjason wrote:
    First, glad it worked out. Second, find a way to prove your point without mentioning signs. They're worthless for OC anyway, as they only legally apply to CC. They could hit you with trespassing but not a carrying charge. There is a letter from Best Buy about OC on the main page somewhere.
    You mean the "No Weapons" sign I have seen only apply to CC? I thought the sign was a way for the owner of a private property to express whether or not they allowed firearms on their property? Could you help me find legal information on this please?

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    M1Gunr wrote:
    Best buy is in this list:
    M1Gunr, that whole post needs its own sticky and great big SCREAMING headline: Corporate Policies on Lawful Carry.

    Thank you for posting it. Very good resource.
    The quiet war has begun, with silent weapons
    And the newest slavery is to keep the people poor, and stupid
    Novos ordo seclorum ~ Mustaine

    Never argue with an idiot. He will drag you down to his level and beat you with experience.

  9. #9
    State Researcher Bill Starks's Avatar
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    That list is posted somewhere in the various state forums.

  10. #10
    Regular Member Dreamer's Avatar
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    Sam wrote:
    chiefjason wrote:
    First, glad it worked out. Second, find a way to prove your point without mentioning signs. They're worthless for OC anyway, as they only legally apply to CC. They could hit you with trespassing but not a carrying charge. There is a letter from Best Buy about OC on the main page somewhere.
    You mean the "No Weapons" sign I have seen only apply to CC? I thought the sign was a way for the owner of a private property to express whether or not they allowed firearms on their property? Could you help me find legal information on this please?
    Well, yes and no...

    The "No Weapons" signs or "Circle/Slash" no guns signs ONLY make it a WEAPONS VIOLATION if you are CCing and get caught.

    If you are OCing and they ask you to leave and you refuse, it's a TRESPASSING violation, not a WEAPONS violation. If they don't ask you to leave and just call the cops, then it's your word against theirs, unless you've been video recording the event since before you entered the doors. If thy ask you to leave and you DO, it's "no harm-no foul". But if you go back at a later date. carrying, then you're getting into a pretty sketchy area as far as trespassing.

    If a store is NOT posted, and you are OCing, and they ask you to leave, and you do, again--no harm/no foul. But if you go back at a later date, carrying, and they still don't have signs, then it's back to "square one". Unless they issue you a formal "ban from the property" or some such order, the only way they can prevent you from entering a non-posted business while carrying is to ask you to leave. And it's NOT trespassing if you go back, unless they told you that you are banned from the property.

    At least that's the way I understand the law. But IANAL, so my opinion is worth EXACTLY what you paid for it...

    So if you want to be a "test case" on the legitimacy of signage in NC, and you are OCing, you'd better have a few friends with you, or someone with a video camera following you around.
    It is our cause to dispel the foggy thinking which avoids hard decisions in the delusion that a world of conflict will somehow mysteriously resolve itself into a world of harmony, if we just don't rock the boat or irritate the forces of aggression—and this is hogwash."
    --Barry Goldwater, 1964

  11. #11
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    Thanks for explaining! As far as being a test case no thanks! LOL!

    I do know I have to leave whenever asked and would always do so, bee-lining straight to corporate to confirm policy then this forum. =) Perhaps both simultaneously. XD

    On a side note, I like pizza!

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