jpm84092
Regular Member
imported post
I have just finished writing the CEO of Springfield Armory and now want to share my story with others.
Last Sunday, while practicing Gun Control so that I could put each round where I wanted it, the spring guide rod fell out of my Springfield Model 1911 Ultra Compact. It did not render the weapon unsafe, but field stripping for cleaning would be "exciting".
I contacted Springfield on Monday and spoke with a customer service rep who seemed genuinely concerned that a part that is not suppose to break had failed. She told me she would send a replacement before the end of the day.
The part arrived today and I repaired the Model 1911, but what surprised me was a note on the "no charge" invoice that read "Sorry for the inconvenience Jim". Now that is a great warranty (lifetime) and awesome customer service.
I have just finished writing the CEO of Springfield Armory and now want to share my story with others.
Last Sunday, while practicing Gun Control so that I could put each round where I wanted it, the spring guide rod fell out of my Springfield Model 1911 Ultra Compact. It did not render the weapon unsafe, but field stripping for cleaning would be "exciting".
I contacted Springfield on Monday and spoke with a customer service rep who seemed genuinely concerned that a part that is not suppose to break had failed. She told me she would send a replacement before the end of the day.
The part arrived today and I repaired the Model 1911, but what surprised me was a note on the "no charge" invoice that read "Sorry for the inconvenience Jim". Now that is a great warranty (lifetime) and awesome customer service.