FatboyCykes
Regular Member
imported post
Just got off the phone with Rick, the owner of the Texas Roadhouse on John R. just north of 12 mile road in Madison Heights. This is his stance. He's been back and forth with corporate and they put the decision in his hands, as he's the franchise owner, and this is his decision.
I was there a week ago today for family night, kids eat free on Tuesday. I was seated but my waitress neglected to grab a basket of bread as we were seated. She came and took our drink order and I asked for a basket of bread. She returned a few minutes later with our drinks, but no bread, I asked again for some bread and after a few minutes of waiting, I got up to go get my own. I don't know if it was this uncommon event or not that lead to the night manager(Evan) coming to our table. He asked if I had a firearm on my hip, I answered in the affirmative. He told me there were no firearms allowed in the building. I told him I saw no such sign and he referenced the employee handbook. I noted that I believed that pertained to employees and not customers, but he asked that I put the gun in my car all the same. I informed him that if I went out to my car, I would not be returning and he would lose my business. He was polite and professional, but he apologized and invited me back anytime w/o my firearm.
I spoke with the owner Rick the next day and he seemed open to the idea that as long as it was legal then he would allow it, but he was going to default to corporate for a policy. I spoke to him again yesterday, he had not heard back from them yet, but said he would call and get a final answer, which he did. They put the ball in his court, but reiterated that this was HIS livelihood and he might not want to allow some patrons to be scared, especially on kids night. He said I was welcome back anytime but that he was having a sign made up asap to notify that OC was not allowed.
I informed him that this meant he was losing my business, and that I doubted that my OC in his restaurant once or twice a month for the last year had lost him any patrons the way that this new policy would. He apologized but stuck to his guns.
I've contacted corporate which will if nothing else, be forwarded on to Rick. I'm not asking for a campaign, but rather a heads up to all those who may have OC'd there in the past, or planned to in the future. However, if you were so inclined, then feel free.
To my knowledge this is not necessarily corporate policy at this time, and corporate is leaving it to the individual owner. However, it doesn't sound like corporate is very supportive of OC either way.
http://www.texasroadhouse.com/contact-us/about-your-visit/
Just got off the phone with Rick, the owner of the Texas Roadhouse on John R. just north of 12 mile road in Madison Heights. This is his stance. He's been back and forth with corporate and they put the decision in his hands, as he's the franchise owner, and this is his decision.
I was there a week ago today for family night, kids eat free on Tuesday. I was seated but my waitress neglected to grab a basket of bread as we were seated. She came and took our drink order and I asked for a basket of bread. She returned a few minutes later with our drinks, but no bread, I asked again for some bread and after a few minutes of waiting, I got up to go get my own. I don't know if it was this uncommon event or not that lead to the night manager(Evan) coming to our table. He asked if I had a firearm on my hip, I answered in the affirmative. He told me there were no firearms allowed in the building. I told him I saw no such sign and he referenced the employee handbook. I noted that I believed that pertained to employees and not customers, but he asked that I put the gun in my car all the same. I informed him that if I went out to my car, I would not be returning and he would lose my business. He was polite and professional, but he apologized and invited me back anytime w/o my firearm.
I spoke with the owner Rick the next day and he seemed open to the idea that as long as it was legal then he would allow it, but he was going to default to corporate for a policy. I spoke to him again yesterday, he had not heard back from them yet, but said he would call and get a final answer, which he did. They put the ball in his court, but reiterated that this was HIS livelihood and he might not want to allow some patrons to be scared, especially on kids night. He said I was welcome back anytime but that he was having a sign made up asap to notify that OC was not allowed.
I informed him that this meant he was losing my business, and that I doubted that my OC in his restaurant once or twice a month for the last year had lost him any patrons the way that this new policy would. He apologized but stuck to his guns.
I've contacted corporate which will if nothing else, be forwarded on to Rick. I'm not asking for a campaign, but rather a heads up to all those who may have OC'd there in the past, or planned to in the future. However, if you were so inclined, then feel free.
To my knowledge this is not necessarily corporate policy at this time, and corporate is leaving it to the individual owner. However, it doesn't sound like corporate is very supportive of OC either way.
http://www.texasroadhouse.com/contact-us/about-your-visit/
She was great though, when I told him we were just going to be leaving if that was his stance, she didn't bat an eyelash, but boy did I get it in the car 
