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Thread: Sears and Kmart - Defense Free Zones

  1. #1
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    I was kicked out of a Sears in my home town. I am not going to say asked to leave, or polity escorted out, because of how the manager treated me, and was threatening me with arrest. OC is legal in the state of NV, and i was not being disruptive, a buddy and i were simply looking at tools.

    Sears response to a phone call asking for clarification on their firearms policy:
    Dear sir,

    Thank you for your recent correspondence. We are always interested in
    hearing from our customers, and regret it was this type of situation
    that prompted you to contact us. We apologize for the inconvenience you
    have experienced and understand your frustration with firearms not being
    allowed in Sears stores.

    With regard to your suggestion that Sears change its policy regarding
    weapons in the workplace, Sears has no intention of doing so at this
    time as we remain focused on providing a safe shopping and work
    environment for our customers and associates

    Once again, we apologize for your experience with firearms not being
    allowed in Sears stores. We appreciate your business, and value you as a
    customer. We certainly hope you will continue to make Sears Holdings
    Corporation your choice for quality and value.


    Sincerely,
    Brooke G.
    Retail Customer Care
    Sears Holdings Corporation
    Kmart's response to a separate email asking about the Corporate policy regarding the legal carry of firearms into their stores:
    Dear sir,

    Thank you for your recent correspondence. We are always interested in
    hearing from our customers, and regret it was this type of situation
    that prompted you to contact us. We apologize for any frustration you
    have encountered with our Gun Policy.


    You may forward your comments to:

    Sears Holdings Corporation
    3333 Beverly Road
    Mail Stop RR-1
    Hoffman Estates, IL 60179

    Once more, thank you for taking the time to contact us. We appreciate
    your business and value you as a Sears Holdings customer. We certainly
    hope you will continue to make Sears Holdings your choice for quality
    and value.


    Sincerely,
    Ray J
    Retail Customer Care
    Sears Holdings Corporation

    Please feel free to send letter, emails, or phone calls in to both companies letting them know if they will be losing your business. Personally i will not be spending any money with either store unless the policy is changed, and i will be informing all of my friends who support the 2nd amendment of their policy.

    Hopefully we can get Sears Holdings Corporation to reconsider and take an approach similar to their competitors such as Lowe's, Home Depot, Walmart and other companies such as Starbucks that go along with state law, instead of infringing on 2nd amendment rights and not allowing customers to protect themselves.

    Somebody on a local forum discussing the incident posted this:

    "Here is my suggestion: let's put up a united front. When gun owners are treated poorly for acting within their rights, we support them in that activity instead of getting all high and mighty. Or, let's continue to splinter ourselves. FUDDs over there, concealed only snobs on this side, cops over here, NFA owners (you unpopular ********...why do you need a silencer or a machine gun?). Hand together or hang alone, y'know? "
    So please, feel free to repost this on any local, small forums, or other large forums i have not heard about, it gotten around to posting on yet. Lets band together, and get some changes made!


  2. #2
    Regular Member SouthernBoy's Avatar
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    I've been in Sears a number of times and never had any problems. Was just in one this past Sunday. No one said anything.

    In the final seconds of your life, just before your killer is about to dispatch you to that great eternal darkness, what would you rather have in your hand? A cell phone or a gun?

    Si vis pacem, para bellum.

    America First!

  3. #3
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    SouthernBoy wrote:
    I've been in Sears a number of times and never had any problems. Was just in one this past Sunday. No one said anything.
    Once again, i would like to emphasize the united front. While the manager at your particular store may not care, it is still a corporate policy that Firearms are not permitted. This affects people in other places in the country, and other locations.

    When everyone comes together and requests that the policy be changed, otherwise Sears will lose business from America's gun owners, and backs this up by not spending money at Sears or Kmart, they will notice a hit in their sales. I am confident this will cause the higher ups to revise the policy. After all, Sears used to sell guns a while back ago.

  4. #4
    Regular Member TFred's Avatar
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    I didn't know anyone still did go to Sears or K-Mart...

    TFred

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    I USED to buy a lot of Craftsman tools, both for work and personal use. No more. E-mail sent to corportate.

  6. #6
    Founder's Club Member Tess's Avatar
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    I haven't been to Sears in over 20 years - they pissed me off a long time ago with their policies. And I can't remember the last time I entered a K-MART, though it was probably 6-7 years ago.

    But I agree with the united front, and will contact Sears.
    Laws alone can not secure freedom of expression; in order that every man present his views without penalty there must be spirit of tolerance in the entire population. -Albert Einstein

  7. #7
    Regular Member TFred's Avatar
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    You know it's almost amusing... California Pizza Kitchen vs. ... well almost everyone else. Peet's Coffee vs. Starbucks...

    Sears vs. (fill in the blank).

    It's sort of like a race for the bottom.

    TFred


  8. #8
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    Thank you to those who are coming together and letting Sears know that as Americans, we are standing up for our rights, and will not support businesses that attempt to infringe upon that.

  9. #9
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    I'm all for this boycott, in fact I went to www.friendorfoe.us and updated all Vegas Sears/K-mart's with a negative rating and a comment on their newly discovered policy. I just wish I could have simultaneously hit every Sears/K-Mart in the country instead of having to do it individually.

    In any case, I'm hoping I can find somewhere else that sells Jones Cane-Sugar Soda. Everything else I used to purchase from there I know I can find elsewhere.

    Silly hoplophobes.



  10. #10
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    I stopped buying tools from Sears a long time ago...(is there any other reason to go there) I noticed that over time their tools would break more and more with less and less force. I don't care if it is a unconditional guarantee I want tools that don't break easily...running back and forth to get them replaced is a pain.
    Now that I know their policy I have no intentions of ever going back.

  11. #11
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    Im afraid that not going back alone is simply not enough. Please take the time to send them a short email explaining that due to the firearms policy, they have lost your business.

    Thanks for the help and support!

  12. #12
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    order@customerservice.sears.com

    I understand that a person openly carrying a pistol in one of your stores (in Nevada, where open carry is legal) when he was kicked out. He contacted your corporate offices and was told that Sears (and K-Mart) had a policy against legally-carried firearms.

    I am a regular Sears shopper. I regularly purchase tools there. My wife buys a lot of clothes there. We have purchased appliances. Our house was sided by Sears. I will no longer shop at Sears.

    I recently started shopping at K-Mart after about a decade-long hiatus due to poor customer service. It was so bad that you had to shut your stores in Montgomery. Anyway, I will no longer shop at K-Mart, either.

    Your corporation has a perfect right to deny legal carry. Your customers have a right not to shop in your stores. And, you will shortly find that you have lost a lot of customers. Your policy is being posted on forums frequented by thousands of gun-owners. Many will stop shopping in your stores, even if they don't take the time, like I have done, to tell you.

    I strongly suggest you rethink your policy. You might want to check with retailers like Wal-Mart, Home Depot, and Starbucks about their policies. They are not gun-friendly. They are gun-neutral--as they should be.

    You will need to publicize your decision or the gun-owning community will not know of any change in your policy. I won't be shopping in your stores again until you have a published policy of neutrality on the issue.

  13. #13
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    i went to the website to find an email to email and i couldnt find one. all i could find is an address and a phone number and i dont have the time atm with work to call. if someone could get me an email address i send them an email.

  14. #14
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    This is what i have been using: http://www.sears.com/shc/s/nb_10153_...Mail?adCell=WF

    If anybody has anything better, please let me know!

  15. #15
    Regular Member SCJeffro's Avatar
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    Custrel@customerservice.sears.com is the address that Sears used to email me back the letter you posted...
    and

    help@customerservice.kmart.com
    for the Kmart email...

    Send away!

    "A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed."
    Second Amendment to the United States Constitution

  16. #16
    Regular Member SouthernBoy's Avatar
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    paintsnow wrote:
    SouthernBoy wrote:
    I've been in Sears a number of times and never had any problems. Was just in one this past Sunday. No one said anything.
    Once again, i would like to emphasize the united front. While the manager at your particular store may not care, it is still a corporate policy that Firearms are not permitted. This affects people in other places in the country, and other locations.

    When everyone comes together and requests that the policy be changed, otherwise Sears will lose business from America's gun owners, and backs this up by not spending money at Sears or Kmart, they will notice a hit in their sales. I am confident this will cause the higher ups to revise the policy. After all, Sears used to sell guns a while back ago.
    The point of my post was one of surprise. I had no idea that Sears had an anti-gun policy. In fact, the one I have gone to over the past eleven years is located in an enclosed shopping mall which had "No Gun" signs posted on the mall entrances. But the Macy's and the Sears have no such signs, so I have OC'd in both of those stores without problem. Maybe this particular Sears never got the corporate word, eh?

    And this is one mall I never go to unarmed since it has had problems with teenagers and gangs (gee - No guns = gang problems perhaps??).

    Thanks for the info.

    In the final seconds of your life, just before your killer is about to dispatch you to that great eternal darkness, what would you rather have in your hand? A cell phone or a gun?

    Si vis pacem, para bellum.

    America First!

  17. #17
    Campaign Veteran skidmark's Avatar
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    I'm amazed that nobody has noticed that Sears' response addressed "Firearms In The Workplace" as opposed to prohibitting customers from carrying while shopping.

    Thanks to OSHA and its state couinterparts, most businesses must have a "workplace violence" policy, and generally a huge component of that is the banning of firearms in the workplace -- something that applies to empolyees and contractors, but not to customers.

    I have found it useful to attempt to discuss the differnces between what employees are not allowed to do and what customers may be permitted to do, rather thanstart witha campaign to shut down or boycott an entire corporate structure. Yes, there does come a time when the whole company needs to be put on notice, but it is not generally the first move made.

    Meeting with the store manager (a prearranged meeting) to discuss - not rant and rave - your dissatisfaction at how you were treated as a customer and why the perception of The Gun Is Bad is not accurate may get you to the point of looking at corporate policy and having them see that the prohibition applies only to employees, and that you and other OC-ers are the good guys who do not shoplift, vandalize and otherwise disrupt their business.

    If, as in this case the local store manager is not likely to be friendly, going one step up to the district/region manager might be more appropriate. But remember, cooperation gets you a lot farther than confrontation.

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

    "No matter how much contempt you have for the media in all this, you don't have enough"
    ----Allahpundit

  18. #18
    Regular Member SCJeffro's Avatar
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    skidmark wrote:
    I'm amazed that nobody has noticed that Sears' response addressed "Firearms In The Workplace" as opposed to prohibitting customers from carrying while shopping.

    Thanks to OSHA and its state couinterparts, most businesses must have a "workplace violence" policy, and generally a huge component of that is the banning of firearms in the workplace -- something that applies to empolyees and contractors, but not to customers.

    I have found it useful to attempt to discuss the differnces between what employees are not allowed to do and what customers may be permitted to do, rather thanstart witha campaign to shut down or boycott an entire corporate structure. Yes, there does come a time when the whole company needs to be put on notice, but it is not generally the first move made.

    Meeting with the store manager (a prearranged meeting) to discuss - not rant and rave - your dissatisfaction at how you were treated as a customer and why the perception of The Gun Is Bad is not accurate may get you to the point of looking at corporate policy and having them see that the prohibition applies only to employees, and that you and other OC-ers are the good guys who do not shoplift, vandalize and otherwise disrupt their business.

    If, as in this case the local store manager is not likely to be friendly, going one step up to the district/region manager might be more appropriate. But remember, cooperation gets you a lot farther than confrontation.

    stay safe.
    According to what the "Director of customer service" told me on the phone (after calling them regarding the email) I was told that Sears (and Kmart being part of Sears Holdings Corp.) have a very strict NO smoking, NO Alcohol and NO Firearms policy. That is, they "DO NOT allow any of the three on their property whether it be Employees or Customers." Obviously this was a statement and not a written policy but it did come from someone at Sears claiming to be the end all person in the customer service management chain.
    "A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed."
    Second Amendment to the United States Constitution

  19. #19
    Regular Member sudden valley gunner's Avatar
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    When did K-mart get a no gun policy?

    M1gunr and Joerocket did some research in the past and there was no policy?
    I am not anti Cop I am just pro Citizen.

    U.S. v. Minker, 350 US 179, at page 187
    "Because of what appears to be a lawful command on the surface, many citizens, because
    of their respect for what only appears to be a law, are cunningly coerced into waiving their
    rights, due to ignorance." (Paraphrased)

  20. #20
    Regular Member SCJeffro's Avatar
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    Well as of yesterday they said they (Kmart) are under the Sears Holdings Corporation umbrella and their policy is "No smoking, No alcohol and No firearms allowed on their property" they could have been blowing smoke on the phone, but they followed it with the above emails.

    I plan to do more research on this today.
    "A well regulated militia, being necessary to the security of a free state, the right of the people to keep and bear arms shall not be infringed."
    Second Amendment to the United States Constitution

  21. #21
    Campaign Veteran skidmark's Avatar
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    Apparently I misunderstood the statement of policy. Please disregard the suggestion to try to work with them.

    If I were ever to bother dealing with Sears (sorry Craftsman tools, but I have no use for you) or K-Mart (I steal my cop lights from the real cop cars, thankyouverymuch) I would stop and boycot them. Seems I started too soo and for all the wrong reasons.

    However, a letter to the corporate head of each will be on the way.

    stay safe.
    "He'll regret it to his dying day....if ever he lives that long."----The Quiet Man

    Because stupidity isn't a race, and everybody can win.

    "No matter how much contempt you have for the media in all this, you don't have enough"
    ----Allahpundit

  22. #22
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    Here is Sears' reply to my email. Well, non-reply, that is.

    On 6/3/2010 20:44, Sears Orders wrote:
    Dear Xxxx,

    Thank you for your recent correspondence. We are always interested in
    hearing from our customers. We appreciate your concerns regarding the
    firearms policy

    We appreciate your feedback. By sharing your ideas, you have enabled us
    to address the issues and provide feedback to the appropriate person.
    Truly, your remarks provide forthright feedback that will enable Sears
    Holdings to improve the customer experience.

    Once again, we appreciate your concerns regarding the policy and thank
    you for contacting us.

    Sincerely,

    Dylan C.
    National Customer Relations
    Sears Holdings Corp.[code]

  23. #23
    Regular Member johnny amish's Avatar
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    E-mails sent and boycott started
    "To sin by silence, when we should protest makes cowards out of men."
    Ella Wheeler Cox


    We must contact our lawmakers today, tomorrow and the next day to remind them of Constitutional Carry.
    Laws are not written because of the actions of many, they are wrtiten because of the inactions of many.

  24. #24
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    Sears in my town is located in a posted mall so I already take my business elsewhere. I head for specialty stores or Penny's or even Macy's these days. You get better quality,selectionand pricing anyway.

    As for K-Mart, LOL, are they even still in business? Take your money to Walmart and put the blue light boobs outta' business.

  25. #25
    Regular Member johnny amish's Avatar
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    When I was a kid we use to get catalogs in the mail from all the major stores and one of them was Sears and guess what, they use to sell guns. It wasn't that long ago and K Mart sold guns, they still sell ammo.Whata change of opinion, as soon as the profit is gone so is the support.
    "To sin by silence, when we should protest makes cowards out of men."
    Ella Wheeler Cox


    We must contact our lawmakers today, tomorrow and the next day to remind them of Constitutional Carry.
    Laws are not written because of the actions of many, they are wrtiten because of the inactions of many.

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