Thank you for contacting Wachovia. My name is Latoya P, and I am happy
to assist you.
Thank you for sharing your concerns with us about our policies with
firearms. I understand your frustration and I apologize for any
inconvenience caused. I have filed a report with our Customer Listening
Group. This group collects all comments, ideas, and suggestions
submitted to us through email, the phone, and the Financial centers.
They create a monthly report from the data gathered and it is reviewed
by our Executive Committee. The committee determines what actions will
be taken, when they will be taken, and allocates the resources necessary
to make the change. I know it’s not the immediate change that you would
like, but I can assure you that your voice and your opinion will be
My goal today was to provide you a complete and helpful answer. Thank
you for banking with Wachovia.
Online Services Team
Your Case ID is 53983233.