chewy352
Regular Member
I took the family to the range the other night and after shooting about 70 rounds my sister in law raises her weak hand. I approach and she says she pulled the trigger and nothing happened (first time shooting). So I have her put the safety on and I take the firearm. At this point I am thinking it is a hang fire as we were using reloads. I wait about 5 minutes and nothing happens. In that time I sent my wife to ask the Range Master what their procedures were for hang fires. She returned and told me so I pulled back on the slide and it wouldn't budge. I tried to get the slide back for several minutes to no avail. I tried pulling the trigger several times to get the round to fire and that didn't work either. By this time one of the Range Masters comes up and offers me a punch. I used the punch to make sure the round was seated properly and then pulled the trigger again and much to my relief the round finally the round went off.
After we got home it took me about an hour of tugging and pulling to get the slide off. I then gave my firearm a thorough cleaning and discovered a huge gouge on the leading edge of the slide rail (pardon my nomenclature).
The next day (Friday) I sent it in to Taurus as they have an unlimited lifetime repair policy. However, the cost of shipping to them is on the consumer and they pay to ship it back. So I went to UPS and $70 later with insurance (only like $5 more and I was kind of hoping no one would get hurt and the truck would burn up ) my Taurus PT145 was on its way to Miami.
Today I received my firearm back from Taurus. Amazing turnaround. I open it up and the invoice states "Scratches on frame - Adjusted, Broken part - Replaced." That was it. So I broke down my firearm and saw that the gouge that I told them about was still there! I called Taurus up and the only information customer service had was what I had. I asked if they could find out from the gunsmith exactly what they adjusted, replaced, and why they didn't repair my slide. The customer service rep. said he could send the gunsmith an email and get back to me.
After four hours I called back and they had not received a response from the gunsmith.
I told them that this is ridiculous and that if the gunsmith had had questions they should have called me. In an effort to keep me happy the customer service rep. offered to arrange pickup on them to ship it back to Miami. I agreed and my firearm will be going back tomorrow. This time instead of just describing where the damage is I'm going to tape it off with masking tape and draw arrows to it.
I did thank them for finding the other problems but told them they should describe the repairs they do (they have spaces for such on their invoices) and contact the customer if they have any questions.
Has anyone had a similar experience with Taurus? BTW I am now in the market for a new firearm and am not going to make the same mistake of buying a cheap firearm again.
Oh and I'll have a beautiful Taurus PT145 with 2 OC fobus holsters (1 paddle 1 adjustable) and 1 double mag belt holster for sale in December for the wonderful price of $350. Less that 1000 rounds fired! LOL
After we got home it took me about an hour of tugging and pulling to get the slide off. I then gave my firearm a thorough cleaning and discovered a huge gouge on the leading edge of the slide rail (pardon my nomenclature).
The next day (Friday) I sent it in to Taurus as they have an unlimited lifetime repair policy. However, the cost of shipping to them is on the consumer and they pay to ship it back. So I went to UPS and $70 later with insurance (only like $5 more and I was kind of hoping no one would get hurt and the truck would burn up ) my Taurus PT145 was on its way to Miami.
Today I received my firearm back from Taurus. Amazing turnaround. I open it up and the invoice states "Scratches on frame - Adjusted, Broken part - Replaced." That was it. So I broke down my firearm and saw that the gouge that I told them about was still there! I called Taurus up and the only information customer service had was what I had. I asked if they could find out from the gunsmith exactly what they adjusted, replaced, and why they didn't repair my slide. The customer service rep. said he could send the gunsmith an email and get back to me.
After four hours I called back and they had not received a response from the gunsmith.
I told them that this is ridiculous and that if the gunsmith had had questions they should have called me. In an effort to keep me happy the customer service rep. offered to arrange pickup on them to ship it back to Miami. I agreed and my firearm will be going back tomorrow. This time instead of just describing where the damage is I'm going to tape it off with masking tape and draw arrows to it.
I did thank them for finding the other problems but told them they should describe the repairs they do (they have spaces for such on their invoices) and contact the customer if they have any questions.
Has anyone had a similar experience with Taurus? BTW I am now in the market for a new firearm and am not going to make the same mistake of buying a cheap firearm again.
Oh and I'll have a beautiful Taurus PT145 with 2 OC fobus holsters (1 paddle 1 adjustable) and 1 double mag belt holster for sale in December for the wonderful price of $350. Less that 1000 rounds fired! LOL
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