I posted a while back, but I'll chime in here. I use wells fargo and I've had one branch supervisor/manager tell me I couldn't have a gun in her bank. I asked her if that was a recent change, because I've been a customer for 10 years and never heard such a thing, and knew that no laws recently had changed. She was positive I could not have a gun in the bank, and I asked her to contact her boss or corporate before she embarrased herself further. The whole time she was a complete bitch about it, and it made things more difficult on my end to be civil. She came back after making a call and said "they are working on coming up with a policy." I laughed a bit at her, and asked if the few hundred years worth of firearms being around wasn't enough time to make a policy. She kept insisting that the bank preferred I not bring it in, and I kept replying that I prefer to always have it with me. She even said "well you can imagine with all of the robberies lately it would make our customers and employees nervous". I said something like 'wow, if ya'll are getting robbed a lot lately then I definitely want it with me', what a no brainer there. She never apologized for her rude behavior, or even admitted to being wrong.
I actually conducted my business that trip, left the store, noticed the clerk transferred to the incorrect account, and had to go back in. When I came back in she said very rudely "Well now what do you want?!" I just laughed and told her that the clerk made a mistake and transferred the money to someone else, and I needed it fixed. Still no apology or anything.
I still bank with them, all around the valley. And still time to time get a comment or two about not being able to carry. I usually just nod and smile, say oh ok, I'll remember that - so can I do my transaction? It's a sad time when you can't explain to people the right way - that they just get upset and angry and don't listen or change their mind/attitude about something they're ignorant on - BUT - if you act stupid and ignorant yourself, then they usually go back to treating you nice and skip their attitude/hissy fit.