We have a major "Intelligence Gap" in this country when it comes to businesses such as this one. Where do people get it in their heads that Human Resources is the department that governs activities of Customers on their premises?
They would be smarter to call the Marketing Department. At least they might have a clue what it takes to attract and keep customers.
And we're supposed to be one of the more "Intellectually Developed" nations in the world. Could have fooled me when I hear of people like this and then read/watch what our political leaders do as well. For some dumb reason we are trying to "out stupid" the rest of the world.
Uh, TW, with answers you've received so far what makes you think this outfit is "smart enough" to handle your money?