We sent my wife's PPS back for service as it was an early run pistol that was among a number that had trigger bar issues. They had it for a few weeks before sending it back, but nothing undue; but we also didn't get updates on when it would come back. Pistol runs perfectly now. Not sure what could be taking them so long except that it's S&W performing the actual work. Might just be a busy time for them right now.