Page 1 of 3 123 LastLast
Results 1 to 25 of 59

Thread: Booted from PetSmart!

  1. #1
    Regular Member hardballer's Avatar
    Join Date
    Jul 2009
    Location
    West Coast of Wisconsin
    Posts
    925

    Booted from PetSmart!

    Update 5/17/11 - This misunderstanding has been resolved satisfactorily. PetSmart Called me and apologized. They say OC is A-OK in accordance with State Laws. I encourage all of my friends and patriots to thank PetSmart and patronize their store in the future. Thank you to all of you, my fine friends from sea to shining sea and to PetSmart for their quick action to resolve this misunderstanding.

    Hardballer out!

    Was shopping at PetSmart Thursday evening with my wife. Spent just about an hour in the store, Looked at the birds, the fish, the lizards, the cats, the rats etc. filled the cart with cat food and other items. Just about got to the counter (cart full, done shopping) when the manager, Debbie Pientok walked up and informed us that PetSmart corporate policy is no guns. The stores are not signed, I looked. She said they don't put signs up and we don't know why.

    She was polite at first. But after we told her we would no longer be shopping there, she became very aggressive and had a rather dismissive, arrogant attitude. Like we didn't matter to her or to corporate PetSmart. I was actually shocked because we had been in the store so many times before with no problem.

    She did not care that we would no longer patronize the store. She appeared not to care that others might not Patronize the store either. And she certainly did not care who heard our discussion. I told her that it is legal to open carry in Wisconsin. She did not think so.

    As my wife started to empty the cart, and told her that she; the manager, was taking our Constitutional Rights away by doing this, the manager softened her approach, did a 180 and wanted to make nice in her store; I assume, so there would not be any negative PR. Said it wasn't her but rather corporate and she sympathized with us and carried similar views as we do but she also saw corporate's view as well.

    I said that it was our constitutional right and there could be consequences due to her and corporates policy. I mentioned OCDO and WCI and the membership. I got a blank stare in return.

    This is just more liberal Corporate BS. Trying to ram Liberal views down our throats.

    Could use a little help here guys. This is PetSmart Onalaska.
    PetSmart
    Onalaska
    Debbie Pientok MGR.
    Store Manager
    9342 State Highway 16
    Onalaska WI 54650
    PH.608-781-5510
    FAX 608-781-5548

    Corporate Office
    PetSmart, Inc.
    Store Support Group
    19601 North 27th Avenue
    Phoenix, AZ 85027
    (623) 580-6100
    (800) 738-1385
    Last edited by hardballer; 05-17-2011 at 05:47 PM.
    Hokey religions and ancient weapons are no match for a good blaster at your side, kid. Han Solo

    http://buffaloholstercompany.blogspot.com/ Concealment holsters IWB, SOB, and belt slide. Open Carry too. New from Buffalo Holster, Women's holsters for concealment and or belt carry.

  2. #2
    Regular Member
    Join Date
    Dec 2010
    Location
    Virginia
    Posts
    1,182
    I just sent this to Petsmart via their web contact form. I'll let you know if I get a reply.

    http://help.petsmart.com/store-help/

    Hello, can you please advise me what the Petsmart corporate policy is regarding the lawful carrying of firearms in any of your stores?

    Thanks
    Mike P
    (my email address)

  3. #3
    Regular Member hardballer's Avatar
    Join Date
    Jul 2009
    Location
    West Coast of Wisconsin
    Posts
    925
    Thanks for havin' my back Mike!

    Things change because people step up...
    Hokey religions and ancient weapons are no match for a good blaster at your side, kid. Han Solo

    http://buffaloholstercompany.blogspot.com/ Concealment holsters IWB, SOB, and belt slide. Open Carry too. New from Buffalo Holster, Women's holsters for concealment and or belt carry.

  4. #4
    Regular Member johnny amish's Avatar
    Join Date
    Mar 2010
    Location
    High altitude of Vernon County, ,
    Posts
    1,025
    E-mails sent and I will be making some calls today.
    I have oc'ed in that store a good handfull of times without a single problem. Time to make some noize.
    "To sin by silence, when we should protest makes cowards out of men."
    Ella Wheeler Cox


    We must contact our lawmakers today, tomorrow and the next day to remind them of Constitutional Carry.
    Laws are not written because of the actions of many, they are wrtiten because of the inactions of many.

  5. #5
    Regular Member
    Join Date
    Jan 2011
    Location
    Fitchburg, WI
    Posts
    53
    I sent a note asking for clarification of their policy on this as well. I shop at one of their Madison stores sometimes because it's close to my work. I've never carried there though.
    Μολὼν λάβε
    ‘‘Laws that forbid the carrying of arms... disarm only those who are neither inclined nor determined to commit crimes... Such laws make things worse for the assaulted and better for the assailants; they serve rather to encourage than to prevent homicides, for an unarmed man may be attacked with greater confidence than an armed man.’’— Thomas Jefferson

    Member of NRA, GOA, WCI

  6. #6
    Regular Member
    Join Date
    Dec 2010
    Location
    Virginia
    Posts
    1,182
    I got a quick reply.

    From : PetSmart Customer Care <customercare@petsmart.com>
    To : (my email address)
    Subject : Re: Customer Service Contact Us Form Submission
    Date : Fri, May 13, 2011 07:39 AM

    Dear Mike,

    Thank you for contacting PetSmart.

    We do not allow firearms in our stores.

    If you have any other questions or need additional information, please
    let us know. Thank you for shopping with PetSmart for all your pet
    supply needs.

    Sincerely,

    Jesse
    PetSmart Customer Care
    www.petsmart.com
    Phone: 1-888-839-9638
    My resonse back:

    Thank you for your prompt reply.

    Can you please clairify if that includes firearms carried in accordance with all state and federal laws?

    Please send me a copy of your corporate policy regarding this topic.

    Thank you again
    Mike

  7. #7
    Regular Member Krusty's Avatar
    Join Date
    Jul 2010
    Location
    Trempealeau County, Wisconsin
    Posts
    281
    As I see it, it's their store and they do have the right to ban firearms in their stores. We as consumers also have the right to do business in stores more to our liking. I have no reason to shop in a Pet Smart store, and attitudes such as this will also keep me from ever going into one of their stores.

    @Hardballer I hope your wife let PetSmart empty the cart as they restocked all that unsold merchandise.
    Last edited by Krusty; 05-13-2011 at 08:12 AM.
    IF YOU WANT TO BURN OUR AMERICAN FLAG, PLEASE WRAP YOURSELF UP IN IT FIRST...

  8. #8
    Regular Member paul@paul-fisher.com's Avatar
    Join Date
    May 2009
    Location
    Chandler, AZ
    Posts
    4,047
    I am pretty sure I have OC'ed at the one in Delavan with no issues. Usually I run in, pick up a 40 lb bag of Eukeneuba for my Lab and check out. Maybe they didn't notice?

  9. #9
    Campaign Veteran GLOCK21GB's Avatar
    Join Date
    Apr 2009
    Location
    Green Bay, Wisconsin, USA
    Posts
    4,348
    Quote Originally Posted by paul@paul-fisher.com View Post
    I am pretty sure I have OC'ed at the one in Delavan with no issues. Usually I run in, pick up a 40 lb bag of Eukeneuba for my Lab and check out. Maybe they didn't notice?
    I have OC in the Green Bay store many times no issues..But Since I get ticked off when companies tell my friends they can't legally open carry , I will cease doing business with them until they change their policy. I will be contacting them too in the next few minutes.
    http://youtu.be/xWgVGu3OR4U AACFI, Wisconsin / Minnesota Carry Certified. Action Pistol & Advanced Action pistol concepts + Urban Carbine course. When the entitlement Zombies begin looting, pillaging, raping, burning & killing..remember HEAD SHOTS it's the only way to kill a Zombie. Stockpile food & water now.

    Please support your local,county, state & Federal Law enforcement agencies, right ???

  10. #10
    Regular Member bigdaddy1's Avatar
    Join Date
    May 2009
    Location
    Southsider der hey
    Posts
    1,320
    My message was;

    had just heard that your company policy is to infringe on customers right to self protection. As a long time regular customer of your Petsmart stores I will have to discontinue my patronage of your facilities. I can not morally shop and spend my hard earned money with a company that disregards the constitution of the United States. If your corporate policy changes and you choose to follow federal and state laws please let me know and I will continue shopping at your stores.
    What part of "shall not be infringed" don't you understand?

  11. #11
    Regular Member usamarshal's Avatar
    Join Date
    Jan 2011
    Location
    Ohio
    Posts
    252
    Email sent as well.

  12. #12
    Regular Member paul@paul-fisher.com's Avatar
    Join Date
    May 2009
    Location
    Chandler, AZ
    Posts
    4,047
    Here's what I sent:

    I have just heard that Petsmart doesn't respect my right to self defense. I open carry my firearm every day, every where. In WI, concealed carry is illegal, so this is my only means of self defense. I will no longer go to your store or buy from you until you rescind the policy. While you, as a private property owner, have the right to exclude firearms, I as a private citizen, can choose to not spend my hard earned money in a criminal free fire zone. You do realize that criminals, by definition, will disobey your rules, right?

    Please let me know when I can safely shop at your store again, until then, I will go out of my way and openly carry and shop at Petco.

  13. #13
    Regular Member HandyHamlet's Avatar
    Join Date
    Nov 2010
    Location
    Terra, Sol
    Posts
    2,779
    I have several Ma and Pa shops and a feed store I support. They are a bit farther than the corp stores but they will deliver! They carry the high end/healthy brand of kibble the corp stores do NOT carry. The shopping experience is far superior. Hopefully you can find an alternative. And with the price of gas it might even be easier to order off line.

    Corporations can suck it.
    "Don't interfere with anything in the Constitution. That must be maintained, for it is the only safeguard of our liberties."
    Abraham Lincoln

    "Some time ago, a bunch of lefties defied the law by dancing at the Jefferson Memorial, resulting in their arrests. Last week, a bunch of them pulled the same stunt and - using patented Lefist techniques - provoked the Park Police into having to use force to arrest them."
    Alexcabbie

  14. #14
    Wisconsin Carry, Inc. Shotgun's Avatar
    Join Date
    Aug 2006
    Location
    Madison, Wisconsin, USA
    Posts
    2,668
    I'll also contact Petsmart. I've shopped in their Madison east side store, but I don't recall whether I wore a gun at the time.

    I shop more frequently at Mounds Pet Food and have OC'd there without any problems.
    A. Gold

    Failure to comply may result in discipline up to and including termination.
    The free man is a warrior. - Nietzsche "Twilight of the Idols"

  15. #15
    Regular Member MKEgal's Avatar
    Join Date
    Jan 2010
    Location
    in front of my computer, WI
    Posts
    4,426
    I think the first knee-jerk response from 'Jesse' (and perhaps the manager who raised this issue) was based on what she was told when she became an employee. Low-level employees (& even managers) shouldn't be making corporate policy. This needs to be addressed at a much higher level.

    Sent my response through their online form:
    This issue needs to be handled by a corporate lawyer or executive. Please bump it up the chain.

    I've read an email from Jesse at your Customer Care center saying that PetSmart prohibits customers & employees from lawful self-defense, but I know that stores do not take any steps to ensure the safety of those disarmed customers and employees in the store or parking lot.

    I carry my pistol every day, lawfully & peacefully. The only person to whom I am any threat is the one trying to harm me.

    I will no longer buy from PetSmart until you rescind the policy. As a private property owner you have the right to exclude almost anyone for almost any reason. As a private citizen I can choose to not spend my money in a defense-free zone, & I can tell my friends not to shop there.

    Criminals will disobey your store rules just as they disobey much more serious laws against robbery, assault, murder... And in fact, experience shows that criminals prefer to attack where they know people won't be able to defend themselves effectively.

    Please make PetSmart like the myriad of other businesses across the country that simply follow the law wherever they are. If the gov't there does not prohibit the lawful carry of a pistol for self-protection, the store should not either.

    Please send me a copy of the current policy & notify me when it is changed to allow self-defense. (And if it's copied from an employee manual, realize that it doesn't apply to customers, so you need to re-train your staff.)
    BTW, I don't know of any successful business that doesn't understand that it takes more $ to get a customer than to keep one, and that one happy customer might tell a couple people but an unhappy customer will tell a dozen. So remind them that not only will you not spend money there, but you'll tell friends.

  16. #16
    Regular Member
    Join Date
    Dec 2010
    Location
    Virginia
    Posts
    1,182
    The reply to my latest email (that was posted above...):

    From : PetSmart Customer Care <customercare@petsmart.com>
    To : (my email address)
    Subject : Re: Customer Service Contact Us Form Submission
    Date : Fri, May 13, 2011 09:01 AM

    Dear Mike,

    Thank you for your e-mail. I have taken the liberty of entering a customer inquiry on your behalf. Your inquiry will be addressed by a member of our Management Team within 3-5 business days, and you can expect a reply at that time.

    Sincerely,
    Jesse
    PetSmart Customer Care

  17. #17
    Regular Member
    Join Date
    Dec 2010
    Location
    Virginia
    Posts
    1,182
    And my reply. I'll post the response from the Petsmart Management as well:

    Thank you Jesse, your attention to this matter is appreciated.

    I look forward to the response from management.

    Mike

  18. #18
    Regular Member usamarshal's Avatar
    Join Date
    Jan 2011
    Location
    Ohio
    Posts
    252
    My response:

    Thank you for your interest in shopping at our PetSmart stores. I do apologize, but you would need to contact your local store for that information. You may use the link below to locate your nearest store: http://stores.petsmart.com/

    I don't think anyone knows what there talking about there...haha

  19. #19
    Campaign Veteran
    Join Date
    May 2008
    Location
    Racine, WI
    Posts
    367
    Email sent....

  20. #20
    Regular Member usamarshal's Avatar
    Join Date
    Jan 2011
    Location
    Ohio
    Posts
    252
    From the email I received and posted here it looks to be like the franchise gets to decide that?

  21. #21
    Regular Member
    Join Date
    Aug 2007
    Location
    Granite State of Mind
    Posts
    4,510
    My wife worked for PetSmart for a couple of years. Out of curiosity, I checked her employee handbook to see what it said about guns.

    Their policy for employees does not ban guns at all. It specifically says employees may not carry "illegal weapons".

    All their stores are corporate-owned. They don't franchise.

  22. #22
    Regular Member usamarshal's Avatar
    Join Date
    Jan 2011
    Location
    Ohio
    Posts
    252
    Good stuff man!!!

    Quote Originally Posted by KBCraig View Post
    My wife worked for PetSmart for a couple of years. Out of curiosity, I checked her employee handbook to see what it said about guns.

    Their policy for employees does not ban guns at all. It specifically says employees may not carry "illegal weapons".

    All their stores are corporate-owned. They don't franchise.

  23. #23
    Regular Member hardballer's Avatar
    Join Date
    Jul 2009
    Location
    West Coast of Wisconsin
    Posts
    925
    First, My wife and I thank you all! Laurra is very upset by this as am I . I feel like I am in the company of patriots and family.

    This is the letter I wrote and I am grateful for what you all have done as well. If just half of the near five hundred viewers of this thread write or call, that will send a message. If we stand together through this difficult time we will prevail...


    Quote Originally Posted by hardballer View Post
    "PetSmart,

    Was shopping at PetSmart, Onalaska WI, Thursday evening with my wife. Spent just about an hour in the store, Looked at the birds, the fish, the lizards, the cats, the rats, toys etc. etc. filled the cart with cat food and other items. Just about got to the counter (cart full, done shopping) when your manager, Debbie Pientok walked up and informed us that PetSmart corporate policy is no guns. The stores are not signed, I looked. She said they don't put signs up and she didn't know why.*

    She was polite at first. But after we told her we would no longer be shopping there, she became very aggressive and had a rather dismissive, arrogant attitude. Like we didn't matter to her or to corporate PetSmart. I was actually shocked because we had been in the store so many times before with no problem.* Spent money too. So do thousands of my friends. I know you've heard from some of them already.

    She did not care that we would no longer patronize the store. She appeared not to care that others might not Patronize the store either. And she certainly did not care who heard our discussion. I told her that it is legal to open carry in Wisconsin. She did not think so.*

    As my wife started to empty the cart, and told her that she; the manager, was taking our Constitutional Rights away by doing this, the manager softened her approach, did a 180 and wanted to make nice in her store; I assume, so there would not be any negative PR. Said it wasn't her but rather corporate and she sympathized with us and carried similar views as we do but she also saw corporate's view as well.

    Your company is not respecting my right to self defense. I open carry my sidearm day in, day out. Where ever I go. In WI, concealed carry is illegal, so this is my only means of self defense. I will no longer shop at your store or buy from you until you rescind the policy.

    While you, as a private property owner, have the right to exclude firearms, I as a private citizen, can choose to not spend my money in a criminal free fire zone. Just to be clear, I am sure you well know that criminals will disobey your policy. You do get that don't you? This makes your store “UNSAFE!” I will be sure to make note of this to whom ever I converse with in the future.

    I know you do not provide security. You have no way to protect your customers in your store in the parking lot. There are enough examples; in this dangerous time, of abduction, assault and rape in parking lots of much more upscale stores than yours to warrant law abiding citizens to be able to defend themselves in your store and parking lot. Not to mention the litigation issues considering you stand against state law, virtually stripping your customer of the ability to defend themselves and leaving them open to attack by all manner of unsavory individuals.

    I operate or admin. several blogs and will note your stance there and the many forums I write on as well. Best of all, I volunteer with an animal rescue that is linked to thousands of other animal rescues and I will be happy to let them know as well. Several hold the same views I do concerning the Constitution and our own personal safety. The money you loose will probably be just a drop in the bucket but folks are tired of being walked on. I will not just let this go.

    As a law abiding individual, I carry my sidearm day in and day out. Every where I go it resides beside me and never once has it just jumped out on it's own to cause mayhem. Criminals carry guns, knives and what have you into your store on a daily basis, disobeying your store rule.

    Plentiful evidence demonstrates that criminals prefer to attack where they know people are un-armed and won't be able to defend themselves effectively. I know this to be true because I've seen it but because I; a law abiding citizen, carry mine sidearm on my hip instead of under my thug shirt or down my pants, you display a prejudicial bias. If Wisconsin law does not prohibit their law abiding citizens from carrying a pistol for self-defense, the store should not either.

    Consequently, I will no-longer buy from PetSmart, nor will many of my friends and acquaintances until you rescind the policy. Yes, yes, I know that you own the business, and I am sure you do well. Plenty of other customers. However, as private, law abiding citizen, I will decide with whom I do business based on how I am treated, where I will spend my hard earned dollars and I can tell you, it will not be in a store that tramples my basic Constitutional Rights. A gun free zone is nothing more than a shooting gallery for bad guys.

    You want to engender some good will and positive PR, Join with the many other businesses across Wisconsin and simply follow state law concerning guns and open carry of same. Till then, I choose to tell all of my readers, friends... business and otherwise, acquaintances etc. of my embarrassing and demeaning experience with PetSmart and encourage them to spend their money elsewhere.

    Please do tell me of any change in this myopic policy of yours so I can let everyone know that PetSmart is smart after all and will acknowledge our Constitutional Rights by following Wisconsin State Law. Until then, I shop elsewhere as do my friends.

    Please send me a copy of your current policy & notify me when it is changed to reflect non-biased, Constitution friendly, self-defense. (And if it's copied from an employee manual, realize that it doesn't apply to customers, so you need to re-train your staff.)

    Thank you:"
    Hokey religions and ancient weapons are no match for a good blaster at your side, kid. Han Solo

    http://buffaloholstercompany.blogspot.com/ Concealment holsters IWB, SOB, and belt slide. Open Carry too. New from Buffalo Holster, Women's holsters for concealment and or belt carry.

  24. #24
    Regular Member usamarshal's Avatar
    Join Date
    Jan 2011
    Location
    Ohio
    Posts
    252
    We shall rule the day to have access to overpriced kitty and doggy food!!!

    j/k...I won't shop there unless they reverse there policy!!!

    Quote Originally Posted by hardballer View Post
    First, My wife and I thank you all! Laurra is very upset by this as am I . I feel like I am in the company of patriots and family.

    This is the letter I wrote and I am grateful for what you all have done as well. If just half of the near five hundred viewers of this thread write or call, that will send a message. If we stand together through this difficult time we will prevail...

  25. #25
    Regular Member VW_Factor's Avatar
    Join Date
    Nov 2010
    Location
    Leesburg, GA
    Posts
    1,098
    Email sent, however I had to ask why I have never been bothered in a Pet Smart in my neck of the woods, however other stores were making a fuss.

    Perhaps as mentioned, no one noticed.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •