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Thread: Pizza hut asked to leave then invited back

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    Regular Member greengum's Avatar
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    Pizza hut asked to leave then invited back

    I went to pizza hut near Sunset Station to order some pizzas for next day delivery to Crown forklifts. We use their forklifts all the time so in return we feed them every few months or so. As soon as I walk in the door a lady who stated she was the manager told me firearms were not allowed. I asked her if it was corporate policy to not follow state gun laws. She restated that it was in fact corporate policy. Now the fact that some business's do not want guns in their stores does not bother me. What does bother me is when people basically talk out of their a$$. Living in Vegas I am a betting man and I would bet she does not have corporate policy memorized. I told her I would contact corporate and see for myself. I got her name and went outside.

    I got a phone call as I was about to leave and decided to take it there in the parking lot instead of while driving.About 5 minutes later the manager came outside and asked to talk to me. She said she made some phone calls and that I was absolutely within my rights to open carry in Pizza Hut. I was floored. Here we have a person who went just off of instincts of being anti-gun to a calm and rational person. She said sorry a few times and asked me if I would reconsider ordering from her store. I walked in and completed my order then we spoke for a little bit. She said she had just transferred from Texas and knew OC to be illegal in that state and admitted she did not know Nevada gun laws which is why she called corporate to double check. I wish more people would do their own research.

  2. #2
    Campaign Veteran Schlitz's Avatar
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    well you don't see this happen too often! glad it worked out for you.

    did the manager seem "in your face" anti when you first went in? Or was she very cool and calm when she told you to leave?
    “The claim and exercise of a constitutional right cannot be converted into a crime.”
    [Miller vs. U.S., 230 F. Supp. 486, 489 (1956)]
    “There can be no sanction or penalty imposed upon one because of his exercise of constitutional rights.”
    [Sherar vs. Cullen, 481 F2d. 946 (1973)]

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    Campaign Veteran skidmark's Avatar
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    I hope you pointed out to her the amount of your bill and that you regularly place that sort of order.

    It's nice to see that she did her homework (albeit after the fact) and wanted to save a customer. It's also good that she is the sort of person who will admit when they make a mistake and try to correct it.

    Now, how about setting up an OC meet-and-eat at her place? A great way to thank her at the same time that you show her and the rest of the staff what wonderful people OCers are.

    stay safe.
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    Quote Originally Posted by skidmark View Post
    I hope you pointed out to her the amount of your bill and that you regularly place that sort of order.

    It's nice to see that she did her homework (albeit after the fact) and wanted to save a customer. It's also good that she is the sort of person who will admit when they make a mistake and try to correct it.

    Now, how about setting up an OC meet-and-eat at her place? A great way to thank her at the same time that you show her and the rest of the staff what wonderful people OCers are.

    stay safe.
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    Quote Originally Posted by skidmark View Post
    I hope you pointed out to her the amount of your bill and that you regularly place that sort of order.

    It's nice to see that she did her homework (albeit after the fact) and wanted to save a customer. It's also good that she is the sort of person who will admit when they make a mistake and try to correct it.

    Now, how about setting up an OC meet-and-eat at her place? A great way to thank her at the same time that you show her and the rest of the staff what wonderful people OCers are.

    stay safe.
    If only their pizza tasted like human food and not oil-soaked cardboard

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    Campaign Veteran MAC702's Avatar
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    She probably thought you were on the phone to her chain of command, as well. I'm still impressed with her. She made a standard knee-jerk reaction that has been bred into her entire life from TV and Texas. Yeah, points down for that. But to actually verify her information and seek you out to apologize and welcome you back is practically unheard of! Kudos!
    "It's not important how many people I've killed. What's important is how I get along with the people who are still alive" - Jimmy the Tulip

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    Founder's Club Member thebigsd's Avatar
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    Good stuff!!! I second Skid's suggestion to perhaps have an OC lunch there.
    "When seconds count between living or dying, the police are only minutes away."

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    Regular Member Contrarian's Avatar
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    Thumbs up Pizza manager

    I think you should still contact management/corporate...and commend the manager for being
    so hospitable and friendly.

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    Quote Originally Posted by odesskiy View Post
    If only their pizza tasted like human food and not oil-soaked cardboard
    Did you eat the box AGAIN?
    No right is held more sacred, or is more carefully guarded, by the common law than the right of every individual to the possession and control of his own person, free from all restraint or interference of others, unless by clear and unquestionable authority of law. Union Pacific Rail Co. vs Botsford as quoted in Terry v Ohio.


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    Quote Originally Posted by ak56 View Post
    Did you eat the box AGAIN?
    I thought it was just their new Extra Fiber square pizza.

    I concur with the suggestion for an OC lunch there.

    If the same manager is on duty, she should be given some kind of polite recognition for her initiative and for her biting the bullet and ADMITTING her error.

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    Regular Member jdholmes's Avatar
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    I have thought about this for the last few days off and on...was telling my wife about it last night...and I can't help but think that there must have been something that triggered her retraction. From your description she seemed quite content and sure of herself when she threw you out.

    My thoughts are that she probably went into the kitchen to tell somebody her story of how a guy just walked in with a gun and somebody else on the staff that is familiar with our laws did the, "So what...", reaction. That probably planted the doubt in her mind and she either believed that person or made a quick call to a district manager or more likely another store in the valley.

    Good that she had the guts to come out and apologize for her error, which does show a little bit of managment ability, but at the same token I doubt she came to it on her own.

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    Very cool experience! I'm a bit shocked she made the effort to come out to you, but I'm glad to hear she did! Thanks Pizza Hut!

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    Regular Member greengum's Avatar
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    Talking

    Quote Originally Posted by Schlitz View Post
    well you don't see this happen too often! glad it worked out for you.

    did the manager seem "in your face" anti when you first went in? Or was she very cool and calm when she told you to leave?
    She didn't seem all "in my face" really. She was more confident then anti-gun I suppose, she did not raise her voice and was calm. She did know open carry was illegal in Texas and just assumed it was the same here. During our conversation later she said she was raised around guns and had no issue with them. If anyone is interested in getting pizza hut (I'm not a fan but some people love it) I recommend going to this location at 1280 Warm Springs Rd. Henderson NV 89014 if you are in the area. It is behind Sunset Station.


    jdholmes
    "I have thought about this for the last few days off and on...was telling my wife about it last night...and I can't help but think that there must have been something that triggered her retraction. From your description she seemed quite content and sure of herself when she threw you out."

    I cannot be certain what, if anything was said to her by people inside. It could very well be true that she took it upon herself as a ration person. I do know that once I came back in the guys in the back cooking the pizzas all stopped and looked through the cubby hole at me which leads me to believe they did have a store wide discussion. The next time I go there I will ask her for details.

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    That is a good manager.

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    Campaign Veteran Schlitz's Avatar
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    Quote Originally Posted by odesskiy View Post
    If only their pizza tasted like human food and not oil-soaked cardboard
    Once I was talking about this at work, how it tastes like they SOAK the pizza in greasy oil crap. One of my comrades informed me that he used to work at a pizza hut and they did SOAK the bread in that crap... that's how they do it. I hate pizza hut. I get my fast food pizza fix at domino's.

    ProTip: Confuse your friends and ask them if they want to get pizza from a fancy italian pizza joint called, "DOE - MEAN- O's"
    “The claim and exercise of a constitutional right cannot be converted into a crime.”
    [Miller vs. U.S., 230 F. Supp. 486, 489 (1956)]
    “There can be no sanction or penalty imposed upon one because of his exercise of constitutional rights.”
    [Sherar vs. Cullen, 481 F2d. 946 (1973)]

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    While I like the story and the way that the manager "turned" I have a hard time sspporting Pizza Hut, as they have had a long standing policy of barring their drivers the right to self defense. I have written several letters and no responses. this turn of events makes me a little torn, as I see some sunlight however.

    http://www.wreg.com/wreg-pizza-deliv...,5110902.story

    http://www.katc.com/news/devout-cath...driver-killed/

    http://www.pizzamarketplace.com/arti...-killed-for-15

    Heres one with the official statement:
    He said Pizza Hut fired him for violating a company policy against carrying a gun, which he was licensed to carry.

    A Pizza Hut spokeswoman, Patty Sullivan, confirmed that company policy includes a ban on carrying weapons.
    http://www.wave3.com/story/1877208/p...edirected=true

    http://www.postandcourier.com/news/2...her_was_robbe/

    http://www.wcnc.com/news/local/Job-s...103977799.html

    http://www.wcnc.com/news/local/Pizza...103917264.html

    And a recent local one:

    http://www.8newsnow.com/story/972992...hot-and-killed

    I just have a huge problem with their policy, It is one thing to not permit carrying in a factory, although not secure, you have a little control over who is in the building. with delivery drivers they have little or no say where they end up, and are vulnerable to robbers etc. I did not post all, I just took a sample.

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    Quote Originally Posted by greengum View Post
    She said she had just transferred from Texas and knew OC to be illegal in that state and admitted she did not know Nevada gun laws which is why she called corporate to double check.
    Bull. She fed you a line about "corporate policy." If she had actually thought you were doing something illegal, she would have called the police to check, not corporate.

    Just another employee making up policy based on personal beliefs about the way things should be.

  18. #18
    Regular Member greengum's Avatar
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    Quote Originally Posted by DON`T TREAD ON ME View Post
    While I like the story and the way that the manager "turned" I have a hard time sspporting Pizza Hut, as they have had a long standing policy of barring their drivers the right to self defense. I have written several letters and no responses. this turn of events makes me a little torn, as I see some sunlight however.

    http://www.wreg.com/wreg-pizza-deliv...,5110902.story

    http://www.katc.com/news/devout-cath...driver-killed/

    http://www.pizzamarketplace.com/arti...-killed-for-15

    Heres one with the official statement:
    He said Pizza Hut fired him for violating a company policy against carrying a gun, which he was licensed to carry.

    A Pizza Hut spokeswoman, Patty Sullivan, confirmed that company policy includes a ban on carrying weapons.
    http://www.wave3.com/story/1877208/p...edirected=true

    http://www.postandcourier.com/news/2...her_was_robbe/

    http://www.wcnc.com/news/local/Job-s...103977799.html

    http://www.wcnc.com/news/local/Pizza...103917264.html

    And a recent local one:

    http://www.8newsnow.com/story/972992...hot-and-killed

    I just have a huge problem with their policy, It is one thing to not permit carrying in a factory, although not secure, you have a little control over who is in the building. with delivery drivers they have little or no say where they end up, and are vulnerable to robbers etc. I did not post all, I just took a sample.
    http://www.wave3.com/story/1877208/p...edirected=true
    I love the last 2 lines of that article.
    Honeycutt said he had been delivering pizza for 20 years and always carried a gun. "It's a fair job, but I don't plan on dying for it," he said. Then in another article you posted about the Pizza guy who got killed next door to where another driver got robbed they decided to fix the problem by having a community meeting and protest robberies and drugs. Um, really? That's what they came up with!

    I can understand a company or for that fact a corporation not wanting their employees armed. As a business owner myself I would not have a problem with it but if something did happen a ton of litigation would commence even with liability insurance. Then my rates would go up a lot. It is unfortunate we live in a litigation happy society. Another thing to consider just like the gentleman in that story is you can carry concealed and nobody would be the wiser unless you had to use it. He went 20 years until the shooting. Imagine if a pizza chain was known for their drivers carrying. Two things would happen for sure. They would not get robbed, and I would eat too much of their pizza no matter how it tasted! I am not trying to defend pizza hut's position on the carry matter, I'm just saying on a certain level I understand but that is corporate America for you. They would rather have a victim of robbery, carjacking, or murdered employee then a possible customer taken off the streets. These facts certainly throw a monkey wrench into supporting their company or not. On one hand we have the national view and policy and on the other we have locals who are employed there in this B.S. economic state we are currently in. I personally don't order for myself from them but the guys at crown forklift enjoy their pizza.

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    Quote Originally Posted by ManInBlack View Post
    Bull. She fed you a line about "corporate policy." If she had actually thought you were doing something illegal, she would have called the police to check, not corporate.

    Just another employee making up policy based on personal beliefs about the way things should be.
    Not necessarily. She could choose to do that, but it isn't logical to assume that she would do that.
    "Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety." Benjamin Franklin

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    Quote Originally Posted by greengum View Post
    http://www.wave3.com/story/1877208/p...edirected=true
    I love the last 2 lines of that article.
    Honeycutt said he had been delivering pizza for 20 years and always carried a gun. "It's a fair job, but I don't plan on dying for it," he said. Then in another article you posted about the Pizza guy who got killed next door to where another driver got robbed they decided to fix the problem by having a community meeting and protest robberies and drugs. Um, really? That's what they came up with!

    I can understand a company or for that fact a corporation not wanting their employees armed. As a business owner myself I would not have a problem with it but if something did happen a ton of litigation would commence even with liability insurance. Then my rates would go up a lot. It is unfortunate we live in a litigation happy society. Another thing to consider just like the gentleman in that story is you can carry concealed and nobody would be the wiser unless you had to use it. He went 20 years until the shooting. Imagine if a pizza chain was known for their drivers carrying. Two things would happen for sure. They would not get robbed, and I would eat too much of their pizza no matter how it tasted! I am not trying to defend pizza hut's position on the carry matter, I'm just saying on a certain level I understand but that is corporate America for you. They would rather have a victim of robbery, carjacking, or murdered employee then a possible customer taken off the streets. These facts certainly throw a monkey wrench into supporting their company or not. On one hand we have the national view and policy and on the other we have locals who are employed there in this B.S. economic state we are currently in. I personally don't order for myself from them but the guys at crown forklift enjoy their pizza.
    I personally do not think that is the driving force. I believe it is more a "risk assessment" thing. The risk of loss to lawsuit if they DO allow (or not prevent) drivers to carry may outweigh the risk of loss if they PREVENT drivers from carrying, in their corporate eyes. The bottom line is what matters to a business. Whether we like it or not, if the corporate entity sees less risk in the Pizza Hut policy, they will have that policy.
    "Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety." Benjamin Franklin

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    Quote Originally Posted by greengum View Post
    As a business owner myself I would not have a problem with it but if something did happen a ton of litigation would commence even with liability insurance. Then my rates would go up a lot.
    IIRC, the Arizona folks tried to pass a law a few sessions ago where if an employer policy prohibited the lawful carrying of a firearm, they would be civilly responsible for any crime that occurred against those employees on company property. In other words, someone comes in shooting, and I can't defend myself because I didn't want to get fired, I can sue the company. It never went anywhere, but it's an interesting proposition.
    Last edited by timf343; 11-15-2011 at 01:59 PM.

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    Quote Originally Posted by jdholmes View Post
    Good that she had the guts to come out and apologize for her error, which does show a little bit of managment ability, but at the same token I doubt she came to it on her own.
    It doesn't matter HOW she came to it, only that she did, and how she handled it.

    Think about it. She went out to the parking lot to tell him that she had been wrong. She could have just let him drive away -- I'm sure the loss of a $10 pizza sale wasn't going to drive them out of business -- but instead she chose to embarrass herself rather than let a customer go away angry.

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    Regular Member jdholmes's Avatar
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    Exactly my point...it's good that she did. I was just sharing my thoughts on how she came to it...not meaning anything good or bad by it.

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    Thumbs down

    Quote Originally Posted by wrightme View Post
    Not necessarily. She could choose to do that, but it isn't logical to assume that she would do that.
    Yes...because clearly, it's more logical to assume that she would call her corporate office to check the legality of an action, rather than law enforcement...


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    Quote Originally Posted by ManInBlack View Post
    Yes...because clearly, it's more logical to assume that she would call her corporate office to check the legality of an action, rather than law enforcement...

    No, simply because it is not logically possible to say that SHE would do one over the other, unless someone KNOWS how she thinks.
    Last edited by wrightme; 11-16-2011 at 08:36 AM.
    "Those who would give up essential liberty to purchase a little temporary safety deserve neither liberty nor safety." Benjamin Franklin

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