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Thread: Attn: SERPA Paddle Holster Users

  1. #1
    Regular Member amlevin's Avatar
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    Attn: SERPA Paddle Holster Users

    After 5 years of almost daily use the "Paddle" broke on my SERPA holster. I started to place an order for a replacement but thought "what the heck, why not see if Blackhawk sells a replacement paddle only".

    I contacted them using their "info" contact on their website asking if the part was available and where I might purchase it. Much to my surprise they are now sending me a replacement paddle FREE of CHARGE.

    I figure that Customer Service like that deserves to be shared.

    The holster itself, along with the retention device are still rock solid. The paddle just broke where it flexes most when put on and taken off.
    "If I shoot all the ammo I am carrying I either won't need anymore or more won't help"

    "If you refuse to stand up for others now, who will stand up for you when your time comes?"

  2. #2
    Regular Member Lammo's Avatar
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    Quote Originally Posted by amlevin View Post
    After 5 years of almost daily use the "Paddle" broke on my SERPA holster. I started to place an order for a replacement but thought "what the heck, why not see if Blackhawk sells a replacement paddle only".

    I contacted them using their "info" contact on their website asking if the part was available and where I might purchase it. Much to my surprise they are now sending me a replacement paddle FREE of CHARGE.

    I figure that Customer Service like that deserves to be shared.

    The holster itself, along with the retention device are still rock solid. The paddle just broke where it flexes most when put on and taken off.
    I had the exact same experience - - figured I would have to buy a new paddle and ended up with a free replacement. I know some people don't like these holsters but you cannot beat service like this.
    IAALBIAAFTDPASNIPHCBCALA
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  3. #3
    Founder's Club Member thebigsd's Avatar
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    Good to know. I have 4 Serpas, all with paddles and none have broke yet. But if they do, I know what to do. Thanks.
    "When seconds count between living or dying, the police are only minutes away."

  4. #4
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    I was going to say if they didn't replace it I have an extra around here. I don't use the paddle but the belt attachment so when I get the SERPA CQC kit I have a spare paddle.

  5. #5
    Regular Member fire suppressor's Avatar
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    Good to know thanks
    "Fight like you train, train like you fight"

  6. #6
    Regular Member FMCDH's Avatar
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    Thumbs up

    Thats great to know! thx for the word.

  7. #7
    Regular Member eBratt's Avatar
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    I had a similar experience with some missing screws. I would never hesitate to buy from them.
    "The very atmosphere of firearms anywhere and everywhere restrains evil interference - they deserve a place of honor with all that's good" - George Washington
    "Among the many misdeeds of the British rule in India, history will look upon the act of depriving a whole nation of arms, as the blackest." - Mahatma Gandhi

    As always, insert standard IANAL disclaimer here.

  8. #8
    Regular Member fire suppressor's Avatar
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    How do you like your paddle holster? I use to have a cheap uncle mikes paddle holster when I still had my glock but that was years ago. It was comfortable to wear but I felt it slid out of my pants to easily. I am guessing black hawk offers a much more reliable product
    "Fight like you train, train like you fight"

  9. #9
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    That's awesome. Thanks for passing this along.

  10. #10
    Regular Member amlevin's Avatar
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    Quote Originally Posted by fire suppressor View Post
    How do you like your paddle holster? I use to have a cheap uncle mikes paddle holster when I still had my glock but that was years ago. It was comfortable to wear but I felt it slid out of my pants to easily. I am guessing black hawk offers a much more reliable product
    The "SERPA" doesn't slide out of your pants/belt easy. It's hooked from the bottom so any attempt to pull the pistol without releasing the retention device just anchors on the bottom of your belt albeit through the top of your pants. You have to "want" to remove the holster, it doesn't come out on it's own.

    The Uncle Mike's are OK at best. They rely on the suede surface to grip the clothing so it doesn't slip out. Definitely not a positive hold at all but then they're half the price. The Blackhawk Serpa isn't that expensive at around $50 especially when comparing it to some of the quality leather holsters. It's easy to use and regardless of all the anecdotal stories of how they're unreliable, I have had no issues at all with mine. The only thing you have to remember is that they are "Firearm Specific". You have to have the model holster that's designed for that firearm. Close doesn't work like in a leather or nylon holster.
    "If I shoot all the ammo I am carrying I either won't need anymore or more won't help"

    "If you refuse to stand up for others now, who will stand up for you when your time comes?"

  11. #11
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    Quote Originally Posted by amlevin View Post
    After 5 years of almost daily use the "Paddle" broke on my SERPA holster. I started to place an order for a replacement but thought "what the heck, why not see if Blackhawk sells a replacement paddle only".

    I contacted them using their "info" contact on their website asking if the part was available and where I might purchase it. Much to my surprise they are now sending me a replacement paddle FREE of CHARGE.

    I figure that Customer Service like that deserves to be shared.

    The holster itself, along with the retention device are still rock solid. The paddle just broke where it flexes most when put on and taken off.
    Thanks for the tip; I'm quite happy with my Serpa holster, and now glad to hear the customer support is so strong.

  12. #12
    Founder's Club Member thebigsd's Avatar
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    Quote Originally Posted by amlevin View Post
    SNIP The Blackhawk Serpa isn't that expensive at around $50
    You pay $50 for a Serpa? They can be had online or at a gun show for much cheaper. I haven't paid more than $35 for any of mine, got one for $20 on Gunbroker.
    "When seconds count between living or dying, the police are only minutes away."

  13. #13
    Regular Member amlevin's Avatar
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    Quote Originally Posted by thebigsd View Post
    You pay $50 for a Serpa? They can be had online or at a gun show for much cheaper. I haven't paid more than $35 for any of mine, got one for $20 on Gunbroker.
    That's just their MSRP. Yes, they are available for less. So are the Leather holster's I used as a price comparison.
    "If I shoot all the ammo I am carrying I either won't need anymore or more won't help"

    "If you refuse to stand up for others now, who will stand up for you when your time comes?"

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