imported post
Legba wrote:
On May 27, the complaint states, Murray came back to withdraw $12,698 from his savings account. He did not have proper identification and was told he needed it to complete the transaction. He allegedly said, "Not to be disrespectful, but if I don't get this money, someone is going to die."
Why wasn't there aleady a criminal complaint against him for this, apart from the question of threatening the president? Not only did he get his money, sans ID, but was welcomed back the next day, at which time he mentioned his "mission" in the courseof making another withdrawal. Only then did the teller identify a possible problem, apparently.
One possible reason is that, generally, service companies are very customer-oriented and mostly averse to challenging customers--even when they say goofy stuff. It's better to slough it off and do business another day. Of course, that's not always true.
This Murray incident made me think of a little thought experiment. Here it is.
You (anyone here at OCDO) is the teller or service rep at a medium sized bank in your town. A 47 year old customer who opened an account at your bank two weeks ago comes in and wants to withdraw $12, 698 in cash.
You: Good morning, sir. How are you today?
Murray: Fine, fine, look I wanna get some cash
You: Yes, sir. Right away, sir. Your account number?
Murray: 87621356-5
You: Thank you, let me access that. [Typing] And your name, sir?
Murray: Daniel James Murray
You: Thank you. How much would you like to withdraw?
Murray: $12, 698. And hurry up.
You: Right away sir. We can print up a check for that amount right away. May I see your identification, please?
Murray: I want it in cash, not a check.
You: That's not a problem, sir. Cash it is. But may I please see your ID? For security of your account.
Murray: Well, I don't have my ID with me.
You: I'm sorry, sir. A transaction of this nature requires positive identification of the customer.
Murray: I WANT my money!
You: Sir, surely you must understand that we must be certain about the identity of the person taking such a large sum of cash out of an account?
Murray: I WANT my money!
You: I'm afraid that we cannot complete this transaction, sir. Would you be able to retrieve your ID and come back? We would be happy to complete your transaction then.
Murray: I don't wanna come back. I want my money. NOW! I've come thousands of miles to get here.
You: I'm sorry, sir. Is there anything else I can help you with?
Murray: Listen here. Not to be disrespectful, but if I don't getthis money--someone is going to die.
You: _______________insert your reply here _____________________________