eyesopened
Regular Member
imported post
I had the worst restaurant experience ever, but my OC firearm was never directly mentioned.
My brother and I met some friends at Smokey Bones on the PWC PKWY on Saturday around 9pm. Place was kind of empty but my friends said they'd already been getting some bad service. Our server kept disappearing on us. Drinks were not refilled unless we flagged him down. He never removed the appetizer tray and small plates that came with it. When he brought out the BBQ, he didn't bring out any sauce. We had to ask to get the sauce and then it took him like 10 minutes to bring it back. I had ate previously so I was there just to catch up with them, but I ordered a desert and asked for it to be brought out with the meals. It didn't come out with the meals and I had to chase the guy down to ask him about it. When he finally brought it out, he just laid it on the table and while walking away he said "10yrs later huh?" and he was smiling at his little joke. I was dumbfounded and speechless for a second there.
There was a couple sitting in front of us that he was "serving" also and we talked to them and they were getting bad service too. The place was pretty empty so I was clueless why we were getting such bad service.
When it came time to pay we asked for the manager. We explained what had transpired and he was apologetic. He comped our meals and said that this wasn't the first time he's had complaints about this server and this would probably be his last night with them. I told them that I understood the economy was in the sucks, and didn't want the guy to lose his job but there needed to be somethingdone about his lack of customer service. During our conversation he did ask if anyone had had any alcohol that evening. None of us had and that was that. I'm not sure if that's just a standard thing they ask when someone voices a complaint, or if it was a because I was OC a firearm. I was seated at the end of the booth with my strong side directly facing out. A wall was behind our booth, but you could see my black firearm contrast against my red sweater easily. The manager was nothing but nice the whole time so I'm not holding it against him.
This is only the 2nd time I've eaten there and I can't say I was impressed either time. First time the food wasn't that great. I'm not sure if I'll ever go again just because of the food alone, but I'll be writing something to their corporate office to compliment the manager. The manager's name was Ken, grey haired guy with glasses.
I had the worst restaurant experience ever, but my OC firearm was never directly mentioned.
My brother and I met some friends at Smokey Bones on the PWC PKWY on Saturday around 9pm. Place was kind of empty but my friends said they'd already been getting some bad service. Our server kept disappearing on us. Drinks were not refilled unless we flagged him down. He never removed the appetizer tray and small plates that came with it. When he brought out the BBQ, he didn't bring out any sauce. We had to ask to get the sauce and then it took him like 10 minutes to bring it back. I had ate previously so I was there just to catch up with them, but I ordered a desert and asked for it to be brought out with the meals. It didn't come out with the meals and I had to chase the guy down to ask him about it. When he finally brought it out, he just laid it on the table and while walking away he said "10yrs later huh?" and he was smiling at his little joke. I was dumbfounded and speechless for a second there.
There was a couple sitting in front of us that he was "serving" also and we talked to them and they were getting bad service too. The place was pretty empty so I was clueless why we were getting such bad service.
When it came time to pay we asked for the manager. We explained what had transpired and he was apologetic. He comped our meals and said that this wasn't the first time he's had complaints about this server and this would probably be his last night with them. I told them that I understood the economy was in the sucks, and didn't want the guy to lose his job but there needed to be somethingdone about his lack of customer service. During our conversation he did ask if anyone had had any alcohol that evening. None of us had and that was that. I'm not sure if that's just a standard thing they ask when someone voices a complaint, or if it was a because I was OC a firearm. I was seated at the end of the booth with my strong side directly facing out. A wall was behind our booth, but you could see my black firearm contrast against my red sweater easily. The manager was nothing but nice the whole time so I'm not holding it against him.
This is only the 2nd time I've eaten there and I can't say I was impressed either time. First time the food wasn't that great. I'm not sure if I'll ever go again just because of the food alone, but I'll be writing something to their corporate office to compliment the manager. The manager's name was Ken, grey haired guy with glasses.
